The Role
Leads enterprise-wide Lean and continuous improvement initiatives across Customer Experience, Sales, Operations, Service, Key Accounts, and Finance. Manages and coaches improvement, business analysis, and AI specialists; facilitates Kaizen events and process workshops; identifies waste and inefficiencies; designs future-state processes and operating standards; embeds Lean management practices; establishes quality and audit frameworks; tracks benefits; and drives automation, AI adoption, customer satisfaction, and operational performance improvements.
Summary Generated by Built In
We're looking for an experienced Lean Manager to lead continuous improvement initiatives that simplify processes, enhance customer experiences, and drive operational excellence across the business.
This is a highly visible role that sits at the heart of our Customer Experience transformation agenda. Working across Customer Experience, Sales, Operations, Key Accounts and Finance, you'll identify opportunities to remove waste, improve efficiency, reduce customer effort, and embed a culture of continuous improvement.
You'll combine Lean methodologies, process optimisation and emerging AI-enabled solutions to deliver measurable improvements that create lasting value for both our customers and our business.
What We're Looking For
- Proven experience delivering Lean or Continuous Improvement programmes within a service, customer experience or operational environment.
- Strong understanding of Lean principles, Continuous Improvement methodologies and structured problem-solving techniques.
- Experience mapping processes, facilitating workshops and driving sustainable change across multiple departments.
- Ability to influence and coach stakeholders at all levels, including senior leadership teams.
- Track record of delivering measurable customer, operational or financial improvements.
- Knowledge of customer experience metrics such as NPS, Customer Effort Score and First Contact Resolution.
- Experience identifying and implementing automation or AI-led process improvements.
- Lean Six Sigma Green Belt, Lean Practitioner certification or equivalent experience would be advantageous.
Requirements
- Lead, coach and develop a team of Continuous Improvement, Business Analysis and AI specialists.
- Drive cross-functional improvement initiatives across Customer Experience, Sales, Operations, Service, Key Accounts and Finance.
- Facilitate workshops, Kaizen events and structured problem-solving sessions to identify improvement opportunities.
- Review end-to-end customer and operational processes, identifying waste, delays, duplication, data errors and failure demand.
- Design and implement future-state processes, operating standards, process maps and RACI frameworks.
- Embed Lean Daily Management, visual management and continuous improvement disciplines across teams.
- Coach managers and colleagues in Lean thinking, root-cause analysis, standard work and corrective actions.
- Develop quality assurance and audit frameworks to ensure process improvements remain effective and sustainable.
- Track and report improvement benefits, ensuring ownership is successfully embedded within operational teams.
- Support the adoption of AI-enabled tools and automation opportunities that improve efficiency and scalability.
- Partner with senior stakeholders to translate strategic objectives into practical, measurable changes.
- Lead initiatives focused on improving customer satisfaction, First Contact Resolution, process reliability, retention and operational performance.
Benefits
- 23 Days Holiday + Bank Holidays
- Company Pension Scheme
- Company Sick pay (after qualifying period)
- Cycle to Work Scheme Available
- Employee Reward & Discount Platform
- 24/7 access to Employee Assistance Program through Health Assured
- Access to on-going learning and development via our online learning platforms
- Onsite parking available
- Life Assurance Scheme
Skills Required
- Proven experience delivering Lean or Continuous Improvement programmes within a service, customer experience, or operational environment
- Strong understanding of Lean principles, Continuous Improvement methodologies, and structured problem-solving techniques
- Experience mapping processes, facilitating workshops, and driving sustainable change across multiple departments
- Ability to influence and coach stakeholders at all levels, including senior leadership teams
- Track record of delivering measurable customer, operational, or financial improvements
- Knowledge of customer experience metrics such as NPS, Customer Effort Score, and First Contact Resolution
- Experience identifying and implementing automation or AI-led process improvements
- Lean Six Sigma Green Belt, Lean Practitioner certification, or equivalent experience
Culligan (UK) LIMITED Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Culligan (UK) LIMITED and has not been reviewed or approved by Culligan (UK) LIMITED.
-
Leave & Time Off Breadth — Holiday allowances start at 23 days plus bank holidays and scale with long service. A designated volunteering day provides additional structured time away from core duties.
-
Parental & Family Support — Inclusive family policies include enhanced maternity, paternity, shared parental, and grandparent leave. These provisions indicate attention to a wide range of family circumstances.
-
Wellbeing & Lifestyle Benefits — Access to a 24-hour Employee Assistance Programme, dedicated mental health assistance, and an employee support network are highlighted. Shopping discounts and role-specific perks such as vans, uniforms, and mobile devices add everyday value.
Culligan (UK) LIMITED Insights
What's It Like to Work at Culligan (UK) LIMITED?
Culligan (UK) LIMITED Culture & Values
Culligan (UK) LIMITED Career Growth & Development
What's the Work-Life Balance Like at Culligan (UK) LIMITED?
Culligan (UK) LIMITED Leadership & Management
Culligan (UK) LIMITED Company Growth, Stability & Outlook
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Culligan UK is a leading provider of innovative and high-quality water solutions, offering a wide range of products like water coolers and dispensers for businesses and homes, and emphasizes designing, building, and servicing their own products.
