We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
POSITION DESCRIPTION
Leads Verification Specialist
BGC Site, Taguig, Philippines
Reporting to: Team Leader
We’re an award-winning global outsourcer providing contact center and back office services. As a Leads Verification Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization.
As a Leads Verification Specialist you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
A SNAPSHOT OF YOUR ROLE
As a Leads Verification Specialist, you’ll primarily be responsible for gathering accurate marketable data from the targeted universe and entering this information into a proprietary data-entry system, demonstrating the highest expertise in speed of entry, accuracy of content and professionalism in any direct company contact.
Using various research methods (primarily telephone-based), this position is required to ask a prescriptive list of questions of each company, and ensure key performance indicators are achieved on a daily basis. Some of these KPIs include a targeted number of positive outcomes each day; depth of content updated; and a qualitative assessment, which measures both accuracy of content and the engagement quality of the call.
Your day could see you:
- Verify / update company information via a telephone interview (or web research as required) using a set template of questions/data elements requiring verification/update.
- Work diligently to meet daily/weekly/monthly as prescribed to meet monthly conversion and volume targets.
- Answer any queries or questions posed by subject companies, the purpose of the call, and the future use of the information contained on the database.
- Direct any other queries to the relevant department/person.
- Represent the company in a professional and courteous manner at all times.
A BIT ABOUT YOU
- Excellent communicator in English language (written and spoken).
- Knowledgeable about contact center operations and metrics preferably in Australian lines of business
- Must, at least, have finished high school.
- With strong interpersonal, customer service/sales/up-selling skills
- Intermediate to Advanced Microsoft office applications skills
- Helpful, patient and friendly attitude with a drive to take on new challenges and learn
- Possesses excellent attention detail
- Exceptional listener; able to comprehend well.
- Open to working in shifting schedules.
WHAT SUCCESS LOOKS LIKE FOR YOU
- Achievement of pre-defined KPIs and SLAs.
Excellent feedback from customers, internal and external.
Join the A-Team and experience the A-Life!
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What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence. We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario. Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths. We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus. Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth. We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation. As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities. Visit www.acquirebpo.com for more information
