Leadership & Organizational Development Associate Director
Essential Functions and Responsibilities:
Strategic Leadership:- Develop and execute a comprehensive L&OD strategy that aligns with the organization’s vision, mission, and goals.
- Lead the design and implementation of programs, frameworks, and initiatives to build leadership and organizational capabilities.
- Provide thought leadership on emerging trends in L&OD to enhance the company’s competitive edge.
- Oversee the creation of leadership development programs, including succession planning, executive coaching, and management training.
- Develop and implement employee development initiatives such as mentoring programs, competency frameworks, and skill-building workshops.
- Design and execute organizational development interventions to drive change management, improve team performance, and support cultural transformation.
- Partner with senior leaders and HR teams to identify organizational challenges and learning gaps.
- Collaborate with internal and external stakeholders to design scalable learning solutions tailored to diverse audiences.
- Lead, mentor, and develop the L&OD team, ensuring alignment with organizational priorities.
- Establish metrics to assess the effectiveness of L&OD initiatives, including ROI, employee engagement, and leadership effectiveness.
- Use data and feedback to continuously improve programs and ensure alignment with organizational needs.
- Leverage technology to implement learning platforms, tools, and systems that support modern, scalable learning experiences.
- Promote the integration of e-learning, virtual training, and blended learning approaches to maximize engagement and accessibility.
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.
Preferred Qualifications
Minimum Job Requirements (Education, Experience, Skills):
- Bachelor’s degree
- 5 years of relevant experience in leadership development, talent management, or related field in the BPO industry.
- Demonstrated track record of aligning learning strategies and programs to organizational strategy and realizing measurable business impact.
- Can choose home site but amenable for travel requirement (Sta. Rosa, Laguna or Quezon City)
- Proven track record of planning and executing learning initiatives for senior leaders in global environments.
- Instructional design
- Excellent communication, interpersonal, and leadership skills.
- Strong analytical and problem-solving skills.
Skills Required
- Bachelor's degree
- 5 years of relevant experience in leadership development or talent management
- Experience in the BPO industry
- Demonstrated track record of aligning learning strategies to organizational strategy
- Proven track record of planning and executing learning initiatives for senior leaders
- Instructional design experience
- Excellent communication, interpersonal, and leadership skills
- Strong analytical and problem-solving skills
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
