Lead Design Strategist - Manager Level

Locations: VA - McLean, United States of America, McLean, Virginia
Lead Design Strategist - Manager Level
The Developer Experience Design team (DevX Design) is currently seeking a Design Strategist to join our team. In this role, you'll join a team of designers whose goal is to understand and improve the day-to-day workflows of our technologists. This is an area of high impact where you will work alongside cross-functional partners in product and engineering to drive user research, help define strategy, and concept and test enterprise solutions using the latest technology, such as generative AI.
We are at the forefront of enriching our digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You'll Do
As a leader and maker, you'll be asked to handle responsibilities, including:

• Collaborating with technology, product, and design partners to cut through ambiguity and translate organizational goals into effective design strategies and operating models
• Engaging in portfolio prioritization to help set the strategy and product road map for the team
• Building out a vision for our user experience informed by and inclusive of user goals, business objectives, and technical capabilities
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and concept testing
• Championing prioritization of design centered product enhancements grounded in research and analysis
• Defining how we measure the success of an experience and monitoring those measurements to inform future strategy and product evolution
• Working with partners and teams across various geographies
• Embracing and advocating for an experience mindset - this is as important to the work as the results

Leading & Developing Teams

• Building and leading successful teams through career development by mentoring, coaching, and elevating others
• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
• Navigating conflict resolution within your team as well as within projects, teams and partner relationships
• Participate in hiring by reviewing resumes, conducting interviews and attending consensus

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
• Driving experience design by:
  
  • Leveraging research and service design approaches to bring clarity and systems thinking to complex problems, products, and services
  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
  • Planning and facilitating workshops with internal and external stakeholders to align with business needs
  • Storytelling through business acumen and presenting product vision and concepts to various stakeholders

Basic Qualifications

• At least 6 years of experience with UX design

Preferred Qualifications

• At least 2 years of experience with experience strategy
• Experience designing for cross channel experiences
• Experience working with a variety of business partners and delivering outcomes
• Familiarity with design and prototyping tools, such as Adobe Products, Sketch and/or Figma
• Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).