Lead UX Designer - Financial Services
📍 Mexico (CDMX or Guadalajara) | Hybrid
We are:
Wizeline is a global AI-native technology solutions provider that develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.
With the right people and the right ideas, there’s no limit to what we can achieve.
Are you a fit?
Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.
We are looking for an Experience Designer (XD) to join our team and help craft end-to-end, omni-channel experiences for B2B2C financial services products. In this role, you will collaborate with cross-functional teams to design user-centered journeys that drive engagement, trust, and measurable business outcomes.
You’ll bring a strong mix of design craft, systems thinking, and business acumen, along with the ability to navigate complex stakeholder environments and translate insights into impactful experiences.
Key Responsibilities
- Lead the design of end-to-end digital experiences across multiple platforms, aligning user needs with business goals.
- Apply human-centered design methodologies to frame problems, co-create solutions, and deliver value across touchpoints.
- Create UX deliverables such as site maps, user flows, journey maps, wireframes, and interactive prototypes.
- Translate user insights, research, and behavioral data into actionable design strategies aligned with KPIs.
- Conduct competitive analysis, stakeholder interviews, and research activities to inform design decisions.
- Collaborate with cross-functional teams including product, engineering, content, legal, and compliance.
- Ensure designs meet accessibility standards (ADA) and regulatory requirements.
- Use tools like Figma and Adobe Creative Suite to design, prototype, and iterate efficiently.
- Facilitate design workshops, critiques, and collaborative sessions to drive alignment and innovation.
- Contribute to the evolution of design systems, best practices, and AI-enabled UX approaches.
- Mentor and guide other designers, fostering a culture of continuous improvement and high-quality design.
Must-have Skills
- 7+ years of experience designing user-centered digital products and experiences.
- Advanced English level (C1+), with excellent communication skills:
- Comfortable presenting in English
- Able to handle complex conversations and stakeholder interactions
- Strong ability to clearly articulate design decisions and rationale
- Strong portfolio (mandatory) demonstrating:
- End-to-end UX design work
- Business impact and customer growth
- Structured thinking and problem-solving approach
Core Capabilities
- Strong expertise in UX design, interaction design, and systems thinking.
- Proven ability to balance creativity with business strategy and product thinking.
- Advanced skills in wireframing, prototyping, and storytelling.
- Experience working in financial services or regulated environments.
- Ability to collaborate across cross-functional and distributed teams.
Leadership & Communication
- Strong leadership and facilitation skills.
- Ability to energize teams and drive alignment.
- Experience leading creative workshops and design sessions.
- Strong stakeholder management, including influencing without authority.
- Ability to connect design work to both strategic and tactical outcomes.
- Experience mentoring and coaching other designers.
Nice-to-have
- AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
- Experience contributing to or building design systems.
- Familiarity with accessibility and inclusive design best practices.
- Background in research, content strategy, or service design.
- Experience working in B2B2C or financial advisory platforms.
What we offer:
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Hybrid Work Model
- Global Opportunities
- A Vibrant Community
- Total Rewards
*Specific benefits are determined by the employment type and location.
Find out more about our culture here.
Skills Required
- 7+ years of experience designing user-centered digital products and experiences
- Advanced English level (C1+)
- Strong portfolio demonstrating end-to-end UX design work
- Strong expertise in UX design, interaction design, and systems thinking
- Experience working in financial services or regulated environments
Wizeline Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wizeline and has not been reviewed or approved by Wizeline.
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Healthcare Strength — Core coverage spans medical, dental, vision, life and disability insurance, with private medical commonly included in Mexico. Additional support such as EAP and wellness programs is also referenced.
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Leave & Time Off Breadth — Paid vacation, holidays, sick leave, volunteer time, and parental leave are called out, alongside flexible or remote work options. Unlimited PTO is mentioned in some contexts.
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Retirement Support — Savings and retirement elements appear across regions, including a 401(k) in the U.S. and a savings fund and profit sharing in Mexico. These components provide structured long-term financial benefits.
Wizeline Insights
What We Do
Wizeline, a global technology services provider, builds the best digital products and platforms at scale. We focus on measurable outcomes, partnering with our customers to modernize core technologies, mature data-driven capabilities, and improve user experience.
