As a Change Management & Engagement Lead for Technology, you will help lead and evolve our change and communications function. You will be responsible for developing and executing a comprehensive change and communications strategy that strengthens organizational alignment, enhances stakeholder engagement, and supports business objectives. Applying a broad knowledge of technical principles and communication best practices, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication skillset will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By managing communications and change effectively, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.
Job responsibilities
Develop and execute a comprehensive communications strategy aligned with enterprise priorities and long-term business objectives.
Lead as the point of contact to executive leadership on communications, stakeholder engagement, and change initiatives. Lead the planning and delivery of executive communications, thought leadership, and strategic messaging. Develop communications strategies and content, presentations, town halls, videos, and leadership messaging.
Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
Create and implement communication programs that drive employee engagement and organizational alignment.
Partner with business leaders and additional communications teams to support transformation initiatives, organizational changes, and key enterprise programs while ensuring consistent messaging across all internal channels and audiences.
Highlight program successes through various forums (including newsletter, organizational meetings) and act as a communications escalation bridge for issue resolution. Lead issues management and escalation communications planning and execution.
Develop communication protocols and response frameworks, while establishing KPIs and reporting frameworks to measure communication effectiveness. Use data and insights to continuously improve communication strategies and outcomes.
5+ years of progressive communications experience, including significant leadership responsibility. Proven success leading enterprise communications for a large organization, with additional experience communicating with senior leadership.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
- Proven experience leading through the project lifecycle management, including influencing decision makers and adapting to changes as business needs evolve
- Strong technical fluency, with familiarity in current and relevant platforms, software tools, and technologies
- Proficient in stakeholder management, with a track record of establishing productive working relationships and driving mutually beneficial outcomes
Executive presence and influencing skills. Strong judgment and decision-making capabilities.
Ability to thrive in high-pressure and rapidly evolving environments.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of progressive communications experience, including significant leadership responsibility
- Experience leading enterprise communications for a large organization and communicating with senior leadership
- Experience using enterprise-authorized AI capabilities to support technical program management workflows
- Ability to review and validate AI-assisted plans, risks, and recommendations while following data-handling expectations
- Analytical reasoning and problem-solving skills for breaking business, technical, or operational objectives into manageable tasks
- Experience leading projects through the full lifecycle, influencing decision-makers, and adapting to changing business needs
- Strong technical fluency and familiarity with current platforms, software tools, and technologies
- Proficiency in stakeholder management and building productive working relationships
- Executive presence and influencing skills
- Strong judgment and decision-making capabilities
- Ability to thrive in high-pressure and rapidly evolving environments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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