As a Lead Technical Program Manager in the Consumer and Community Bank- Business Banking Technology, you will help senior leaders run a large-scale technology organization with discipline, transparency, and accountability. You will drive technology projects and programs end-to-end, connect work across teams, and translate execution details into clear updates that support decisions, strengthen controls, and drive measurable outcomes.
You will use your program management expertise, analytical reasoning, and communication skills to bring structure to ambiguous priorities, create clear execution plans, and ensure stakeholders remain aligned on objectives, decisions, risks, and next steps. This role requires strong ownership, sound judgment, and the ability to communicate effectively with technical and business audiences while managing stakeholders effectively. This is an opportunity to help shape and scale a growing organization while working closely with executive leadership. You will have broad visibility across Business Banking Technology and play a key role in driving execution, supporting strategic initiatives, coordinating across teams, and helping leaders make informed decisions through effective governance, controls, and reporting.
Job responsibilities
- Drive execution of Business Banking initiatives and lead planning and execution for technology programs and leadership priorities across Business Banking Technology.
- Develop program plans, governance cadence, milestones, and action plans that establish clear ownership, accountability, and measurable progress.
- Partner with engineering, product, controls, and business management teams to define program scope, objectives, deliverables, and dependencies aligned to technology and organizational priorities.
- Coordinate across engineering, product, architecture, and business stakeholders, drive delivery reviews and leadership updates, help leaders maintain visibility into progress and decisions
- Use enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
- Prepare executive-ready materials, leadership updates, business reviews, governance forums, and communications that summarize status, decisions, risks, and next steps.
- Drive continuous improvement across operating processes, reporting, controls governance, issue management, and execution routines to improve transparency, efficiency, and follow-through.
- Support change execution by coordinating communications, readiness activities, follow-ups, and stakeholder alignment as teams adopt new processes, priorities, and ways of working.
Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Demonstrated ability to lead complex, cross-functional initiatives with multiple stakeholders, dependencies, risks, and competing priorities.
- Strong analytical and problem-solving skills, with the ability to translate business, technical, and operational objectives into actionable plans.
- Demonstrated stakeholder management and influencing skills, including the ability to build productive relationships and drive alignment across senior leaders and distributed teams.
- Experience with Technical Program Manager, Business Management, Chief of Staff–type execution roles, Technology Operations, Large transformation programs, Enterprise technology program management
- Experience with Cross-functional execution, Governance, controls, and issue management, Executive communications and leadership support, Change navigation in a growing organization
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
- Experience in preparing executive communications, business reviews, governance materials, dashboards, and status updates for senior business and technology audiences.
- Experience managing program schedules, milestones, risks, issues, decisions, and action items with clear ownership and follow-through.
- Proficiency with PowerPoint, Excel, project tracking, and collaboration tools; strong written and verbal communication skills.
Preferred qualifications, capabilities, and skills
- Experience in financial services, portfolio governance, or large-scale technology operating environments.
- Experience supporting senior leadership forums, including staff meetings, business reviews, governance meetings, executive communications, and cross-functional decision-making discussions.
- Experience across technical program management, business management, technology governance, or related execution roles; candidates with transferable skills across these disciplines are encouraged to apply.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Experience leading complex, cross-functional initiatives with multiple stakeholders, dependencies, risks, and competing priorities
- Strong analytical and problem-solving skills, translating business, technical, and operational objectives into actionable plans
- Stakeholder management and influencing skills, including building relationships and driving alignment across senior leaders and distributed teams
- Experience in technical program management, business management, Chief of Staff-type execution, technology operations, large transformation programs, or enterprise technology program management
- Experience with cross-functional execution, governance, controls, issue management, executive communications, leadership support, and change navigation
- Experience using enterprise-authorized AI capabilities for program management workflows, with validation habits and data-sensitivity awareness
- Ability to review and validate AI-assisted plans, risks, and recommendations before use
- Experience preparing executive communications, business reviews, governance materials, dashboards, and status updates
- Experience managing schedules, milestones, risks, issues, decisions, and action items with clear ownership and follow-through
- Proficiency with PowerPoint, Excel, project tracking, and collaboration tools
- Strong written and verbal communication skills
- Experience in financial services, portfolio governance, or large-scale technology operating environments
- Experience supporting senior leadership forums, staff meetings, business reviews, governance meetings, executive communications, and cross-functional decision-making discussions
- Experience across technical program management, business management, technology governance, or related execution roles
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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