As a Lead Technical Program Manager in Commercial & Investment Bank, Payments Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities
- Develops and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure timely and successful delivery of technology projects
- Identifies and mitigate project risks, proactively addressing potential roadblocks and implementing risk management strategies to minimize impact on project outcomes
- Collaborates with cross-functional teams, including software development, quality assurance, and business stakeholders, to define project scope, objectives, and deliverables, ensuring alignment with business goals
- Utilizes technical fluency to evaluate and recommend appropriate technologies, platforms, and vendor products for project implementation
- Monitors project progress, adjusting plans and schedules as needed, and providing regular status updates to stakeholders, ensuring transparency and effective communication throughout the project or program lifecycle
- Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
- Experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization. Expert level technical program management experience, leading and delivering complex technology projects and programs in fast-paced, dynamic environments.
- Strong experience preparing and presenting project updates, risks, and recommendations to senior leadership and operating committees. Strong understanding of technical domains such as cloud architecture (AWS), resiliency and high availability patterns, and application development, with proven experience managing projects through the full lifecycle—including influencing decision makers and adapting to evolving business needs.
- High Level understanding of AWS Core Services, familiarity with concepts like microservices architecture, load balancing, auto-scaling, and disaster recovery patterns, and defining and tracking SLIs, SLOs, and SLAs.
- Proven track record of applying analytical reasoning and advanced problem-solving techniques to decompose business, technical, or operational objectives into actionable tasks and deliverables.
- Expert stakeholder management skills, demonstrated by building productive relationships, managing expectations, and driving alignment across cross-functional teams.
- Deep knowledge of Agile methodologies (Scrum, Kanban, etc.), with hands-on experience using tools such as JIRA for project tracking and delivery and expert MS Office skills, particularly in Powerpoint and Excel.
- High technical fluency with familiarity in current and emerging platforms, software tools, and technologies relevant to large-scale enterprise environments.
- Proficiency in creating and delivering impactful presentations to senior leadership and technical teams, translating complex technical concepts into clear business value.
- Knowledge of frameworks like the AWS Well-Architected Framework, high level understanding of Stability & Resiliency concepts
- Advanced stakeholder engagement skills, with the ability to understand diverse perspectives, facilitate productive discussions, and drive consensus among technical and business stakeholders
- Certification(s) in Agile, PMP, or related fields
Skills Required
- 5+ years experience in technical program management leading complex technology projects in a large organization
- Demonstrated experience using enterprise-authorized AI capabilities to support program management workflows
- Ability to review, validate, and escalate AI-assisted plans, risks, and recommendations; follow data handling expectations
- Proven track record delivering complex technology programs end-to-end in fast-paced environments
- Experience preparing and presenting project updates, risks, and recommendations to senior leadership and operating committees
- Strong understanding of cloud architecture (AWS), resiliency, high availability patterns, and application development
- High-level understanding of AWS Core Services and familiarity with microservices architecture, load balancing, auto-scaling, and disaster recovery patterns
- Experience defining and tracking SLIs, SLOs, and SLAs
- Proven analytical reasoning and advanced problem-solving skills to decompose objectives into actionable deliverables
- Expert stakeholder management skills with ability to build relationships, manage expectations, and drive cross-functional alignment
- Deep knowledge of Agile methodologies (Scrum, Kanban) and hands-on experience with JIRA
- Expert MS Office skills, particularly PowerPoint and Excel
- Familiarity with current and emerging enterprise platforms, software tools, and technologies
- Knowledge of the AWS Well-Architected Framework and stability/resiliency concepts
- Certifications in Agile, PMP, or related fields
- Advanced stakeholder engagement skills, facilitation, and consensus-building among technical and business stakeholders
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
Similar Jobs
.png)
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
