Lead Technical Program Manager

Lead Technical Program Manager – ICB

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase - to revolutionize mobile banking by creating seamless digital journeys that our customers love. We deliver a wide range of projects across multiple product areas, supporting product, marketing and operations to resolve complex problems and enable delivery in cross-functional full stack development teams.

The ICB Technology Program Team sits at the centre of building this new venture, accelerating time-to-market for new products and strategic initiatives. We provide end-to-end program leadership across delivery, dependency management, and governance—removing impediments by coordinating across teams, driving timely stakeholder decisions, and maintaining alignment to the platform and product vision and roadmap. Our work is executed in Agile delivery models with integrated, cross-functional squads of product, design, engineering, and other technical specialists, focused on predictable execution and measurable outcomes.

Our Technology Program Team is made-up of  Technical Program managers who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world

SUMMARY OF ROLE/JOB DESCRIPTION –

The Lead Technical Program Manager  will be responsible for creating and maintaining the program plan; tracking milestones, decisions and risks; and managing communication between stakeholders, including third parties. You will be a hands-on contributor with strong sense of initiative and bias to action. 

Responsibilities:

• Facilitate and drive complex projects on ICB’s Technology roadmap from the early stage of initiation to final implementation and launch.
• Create, maintain and communicate a detailed and organised project plan that documents delivery milestones, decisions, and risks. This will involve monitoring and tracking the work of engineering teams and operations teams as well as managing required governance.
• Ensure that projects are delivered according to an agreed scope, on time, and within budget. Develop a reputation for being a trustworthy and reliable program manager.
• Provide structure and guidance to your projects and be a pragmatic voice of reason within the delivery to ensure focus on key priorities.
• Facilitate the day-to-day running of projects by organising meetings, preparing and disseminating notes, and holding others accountable for their actions. 
• Build strong and collaborative relationships across different departments, including internal teams (e.g. product and engineering, compliance, operations and investments) and with our external partners.
• Collaborate with your colleagues to define and continuously improve our project management tools and protocols.

Skills/Competencies should include:

• Bachelor’s degree or equivalent work experience.
• Significant experience of managing varied and innovative projects within Financial Technology firms, preferably within a platform team.
• Experience working with engineering and product teams, with a good understanding of delivery methodologies and release management processes.
• Understanding of cloud/cloud native and experience supporting adoption of open source and CNCF tooling beneficial.
• Familiarity with incident management and reporting.
• A desire to contribute to continued maturity of the Technology function by bringing new ideas to the team. 
• Experience delivering complex projects involving multiple delivery teams, from start to finish, with a thorough understanding of the full agile Product and Software Development Lifecycle.
• Thorough practical understanding of different delivery methodologies including agile (Scrum and Kanban) and Waterfall.
• Adaptable and professional communicator and listener; equally comfortable presenting to senior executives and discussing detailed requirements.
• Open and transparent with your work and the progress of the projects that you manage, ensuring that a diverse range of stakeholders are given sufficient updates by designing appropriate governance.
• Pragmatic and delivery-oriented mindset, able to bring structure, clarity, and a bias to action.
• A calm facilitator, comfortable working in a fast-paced environment, who can manage and resolve tension and conflicts as well as influence others even if you do not have direct authority over them.
• Experience in change management, including assessing the impact of change, defining success, effectively managing stakeholders at all levels and supporting training efforts to make sure projects are successful.
• AI practitioner and keen market follower: Hands-on with AI tools; stays current on AI trends and translates them into practical, governed delivery outcomes.
   

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry. 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

 J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.

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