Job Description
Elevate your career by leading complex, Line of Business–driven technology programs, partnering closely with business stakeholders to deliver innovative infrastructure solutions that enable strategic outcomes and enhance client experiences.
As a Principal Technical Program Manager –within the Infrastructure Platforms Client Solutions team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management.
Job responsibilities
- Develop and implement technical program plans, aligning with organizational goals and cross-functional collaboration
- Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
- Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
- Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
- Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
- Drive program and portfolio strategy, manage organizational priorities and outcomes while monitoring OKRs and value delivery
- Establish data-driven portfolio management (roadmaps, capacity, OKRs, benefits realization, risks) and reporting
- Craft executive-ready presentation materials and narratives that translate complex topics into clear, understandable, and actionable information
- Orchestrate new ways of working across the portfolio (e.g., adaptive planning, quarterly prioritization), ensuring governance and accountability
Required qualifications, capabilities, and skills
- 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
- Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
- Demonstrated experience leading client-driven programs, translating client requirements into actionable delivery plans, managing stakeholder expectations, and driving execution across cross-functional technology, infrastructure, and business teams.
- Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
- Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
- Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
- Exceptional communication skills with the ability to distill complexity into executive-ready narratives, visuals, and dashboards
- Demonstrated track record of designing and operationalizing portfolio governance, with experience in portfolio reporting, capacity and sequencing, and outcome-based planning
Preferred qualifications, capabilities, and skills
- Certifications such as SAFe, PMP, or PgMP
- Experience leading multi-LOB transformations at scale within technology or financial services
- Proficiency with portfolio tooling and analytics (e.g., Jira Align, OKR platforms, BI dashboards) to enable data-driven decisions
- Demonstrated ability to effectively leverage AI and emerging technologies to drive operational efficiency, improve program execution, accelerate insights, and enhance client and stakeholder outcomes.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 7+ years of experience in technical program management leading complex technology projects and programs
- Proficiency in technical solutions, vendor product knowledge, and managing vendor relations
- Experience leading client-driven programs and translating client requirements into delivery plans
- Advanced analytical reasoning and problem-solving skills
- Proven ability to lead through change, manage dependencies, and control change in high-pressure environments
- Advanced stakeholder management skills and ability to drive beneficial outcomes
- Exceptional communication skills, including executive-ready narratives, visuals, and dashboards
- Track record of designing and operationalizing portfolio governance, reporting, capacity and sequencing, and outcome-based planning
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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