Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Corporate Investment Bank - Post Settlement Investigation (PSI), you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities
- Own program delivery for PSI initiatives across markets, from intake and discovery through execution, release readiness, and post-launch stabilization
- Build and maintain integrated program plans (scope, milestones, dependencies, resources, timelines, and critical path) and ensure predictable delivery outcomes
- Drive cross-team execution by aligning engineering, product, operations, and business stakeholders on objectives, deliverables, and success metrics
- Identify, track, and mitigate risks, issues, and dependencies; establish clear escalation paths and contingency plans to maintain momentum
- Lead Agile ceremonies and governance (planning, refinement, sprint/PI execution, demos, retrospectives), while tailoring rigor appropriately for complex deliveries
- Establish program reporting and insights (OKRs/KPIs, delivery health, throughput, quality, operational readiness), using data to recommend improvements
- Support regulatory, operational, and control considerations by partnering with risk/control stakeholders to ensure appropriate documentation, testing, and audit readiness
- Collaborate on technical direction and implementation planning, ensuring alignment to target architecture and non-functional requirements (resiliency, performance, security)
- Partner with operations and product to improve investigation workflows, including case lifecycle management, exception handling, root-cause analysis loops, and feedback into upstream fixes where applicable
- Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards
- Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
- Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
- Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations
Preferred qualifications, capabilities, and skills
- Agile Scrum and/or PMP certification (CSM/PSM, SAFe, PMP)
- Experience applying Agentic AI (or similar automation approaches) to program execution—e.g., workflow automation, artifact generation, intelligent status reporting—within appropriate risk and controls frameworks
- Experience supporting global, multi-market rollouts with complex stakeholder groups, release coordination, and operational readiness requirements
- Background in payments technology, transaction processing, investigations or platforms with high availability, resiliency, and strong control requirements
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise in technical program management leading complex technology projects and programs in a large organization.
- Advanced expertise in stakeholder management with ability to influence decision-making across cross-functional teams and clients.
- Advanced technical fluency, including knowledge of vendor products and managing vendor relations to enable access to shared applications and services.
- Proven track record managing resources, budgets, and high-performing teams in fast-paced, agile environments.
- Demonstrated proficiency in analytical reasoning and problem-solving to decompose business, technical, and operational objectives.
- Experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and data sensitivity awareness.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalate when uncertain, and follow data handling expectations.
- Agile Scrum and/or PMP certification (CSM/PSM, SAFe, PMP).
- Experience applying Agentic AI or similar automation approaches to program execution within appropriate risk and controls frameworks.
- Experience supporting global, multi-market rollouts with complex stakeholder groups, release coordination, and operational readiness.
- Background in payments technology, transaction processing, investigations or platforms with high availability, resiliency, and strong control requirements.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
