The successful candidate will combine strong business and financial acumen, strategic thinking, operational discipline, executive communication, and the ability to influence across a complex organization. The role will also play a key part in the day-to-day running of the technology organization, helping translate leadership priorities into measurable outcomes and driving operational excellence across the organization.
Job Roles & Responsibilities
- Partner with Finance and Business Management to provide visibility into financial performance, resource utilization, and key drivers to support leadership strategic decision-making.
- Support workforce planning, governance, resource allocation, capacity, locations, talent priorities, and organizational development in partnership with HR and Finance.
- Establish and manage leadership operating rhythms, including business reviews, leadership meetings, planning sessions, and other key management routines.
- Drive key elements of the “running the business of technology,” including organizational metrics, operational hygiene, workforce and location execution, and follow-through against leadership priorities.
- Establish and maintain governance processes and operating mechanisms that promote accountability, transparency, timely decision-making, and effective execution.
- Be able to develop, synthesize and translate complex information into clear insights and recommendations that support effective decision-making inclusive of scorecards and organizational performance analytics.
- Develop and synthesize high-quality executive content, including presentations, leadership materials, talking points, organizational communications, strategic narratives, and decision-support materials in partnership with Communications and Key Stakeholders.
- Build strong relationships across senior leadership and key partners, including Finance, HR, Communications, Program Management, and technology teams.
- Influence across organizational boundaries and drive alignment on shared priorities without relying on direct authority.
- Represent the CTO organization in key meetings, forums, and engagements as appropriate, ensuring leadership priorities are represented and resulting actions are driven to completion.
- Identify and challenge existing ways of working and implement scalable approaches that improve transparency, efficiency, accountability, operational effectiveness and execution.
- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- 5-7 years of experience in Chief of Staff, business management, strategy, operations, or a related leadership role within a large, complex organization.
- Strong financial and business acumen with experience in budgeting, forecasting, headcount/resource management, and organizational planning.
- Demonstrated ability to lead complex, cross-functional initiatives and drive execution across multiple stakeholders.
- Exceptional executive communication skills, including the ability to independently develop high-quality presentations, written communications, and leadership-level content.
- Strong analytical and problem-solving skills with the ability to synthesize complex information and translate it into actionable insights.
- Demonstrated ability to build relationships, influence senior stakeholders, and operate effectively across organizational boundaries.
- Strong organizational judgment, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
- Experience working within a large-scale technology organization or supporting senior technology leadership.
- Understanding of technology operating models, governance, portfolio management, and organizational planning.
- Experience partnering with Finance, HR, Communications, and other corporate functions.
- Experience supporting workforce strategy, location strategy, talent planning, and organizational transformation.
- Demonstrated experience developing executive-level presentations, strategic narratives, and decision-support materials.
- Bachelor’s degree in Business Administration, Finance, Technology, or a related discipline; advanced degree preferred
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- 5-7 years of experience in Chief of Staff, business management, strategy, operations, or a related leadership role within a large, complex organization
- Strong financial and business acumen, including budgeting, forecasting, headcount/resource management, and organizational planning
- Experience leading complex, cross-functional initiatives and driving execution across multiple stakeholders
- Exceptional executive communication skills, including developing presentations, written communications, and leadership-level content
- Strong analytical and problem-solving skills, with the ability to synthesize complex information into actionable insights
- Ability to build relationships, influence senior stakeholders, and operate across organizational boundaries
- Strong organizational judgment, attention to detail, and ability to manage multiple priorities in a fast-paced environment
- Experience working within a large-scale technology organization or supporting senior technology leadership
- Understanding of technology operating models, governance, portfolio management, and organizational planning
- Experience partnering with Finance, HR, Communications, and other corporate functions
- Experience supporting workforce strategy, location strategy, talent planning, and organizational transformation
- Experience developing executive-level presentations, strategic narratives, and decision-support materials
- Bachelor's degree in Business Administration, Finance, Technology, or a related discipline; advanced degree preferred
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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