As a Lead Technical Program Manager at JPMorganChase within Digital Enablement, Payments Technology, part of the Commercial & Investment Bank; you will own the end-to-end product delivery of a suite of products used across the firm's commercial and investment banking businesses. You will partner closely with product and engineering leadership to translate complex requirements into executable delivery plans, coordinate releases across a distributed team, and serve as the primary delivery lead on a key client engagement. Your work will directly enable the firm's ability to serve clients securely, efficiently, and at scale.
You will work in close partnership with the Product Owner to align requirements, prioritize delivery, and ensure that the right outcomes are achieved at the right time. The team spans multiple locations — including Plano, Houston, Jersey City, and India — and you will be expected to lead with clarity, consistency, and purpose across time zones and functions.
Job responsibilities
- Lead end-to-end product delivery across a suite of Identity & Access Management platforms, ensuring programs are executed on time, within scope, and aligned to business objectives across the Commercial & Investment Bank
- Manage and develop a geographically distributed team, fostering a high-performance culture built on accountability, collaboration, and continuous improvement
- Partner with the Product Owner to gather, refine, and prioritize requirements, translating them into clear delivery plans with defined milestones, dependencies, and success criteria
- Own delivery execution for a key client engagement, coordinating across engineering, product, and business stakeholders to ensure commitments are met and risks are proactively managed
- Drive agile delivery practices across the team, including scrum cadence, sprint planning, backlog management, and retrospectives, using tools such as JIRA to maintain delivery visibility
- Identify, assess, and mitigate program risks and technical dependencies, implementing contingency plans to maintain momentum and protect delivery timelines
- Coordinate cross-functional releases across distributed engineering teams, ensuring technical readiness, stakeholder alignment, and smooth deployment
- Leverage enterprise-authorized AI-assisted tools to streamline program reporting, enhance planning accuracy, and deliver clear, data-driven insights to senior stakeholders
- Build and maintain strong working relationships with senior leaders, product owners, and engineering teams, influencing decision-making and driving alignment across a complex stakeholder landscape
Required qualifications, capabilities, and skills
- Formal training or certification on technical program management concepts and advanced applied experience
- Demonstrated experience leading complex, large-scale technology programs within a matrixed organization, with ownership of delivery across multiple concurrent workstreams
- Proven ability to manage and lead large, geographically distributed teams, with a track record of building high-performing, collaborative delivery cultures
- Technical fluency sufficient to understand engineering requirements, assess technical dependencies, and engage credibly with engineering teams on architecture, release coordination, and delivery trade-offs
- Hands-on experience with agile delivery practices and scrum cadence, including proficiency with tools such as JIRA for backlog management, sprint planning, and delivery tracking
- Advanced stakeholder management and communication skills, with demonstrated ability to influence senior leaders and drive alignment across cross-functional teams
- Demonstrated ability to apply structured analytical reasoning to break down complex business and technical objectives into manageable, executable delivery plans
Preferred qualifications, capabilities, and skills
- Experience delivering programs within Identity & Access Management or a related cybersecurity or platform engineering domain
- Familiarity with financial services technology environments and the regulatory and operational context in which they operate
- Experience managing client-facing technology engagements, including requirements coordination and delivery execution in partnership with business stakeholders
- Prior experience leading delivery across teams distributed across the United States and India, with an understanding of the coordination and communication practices that drive success in that model
- Experience using enterprise-authorized AI and automation tooling to drive efficiency in program governance, reporting, and release management
Skills Required
- Formal training or certification in technical program management concepts
- Advanced applied experience in technical program management
- Experience leading complex, large-scale technology programs in a matrixed organization
- Experience owning delivery across multiple concurrent workstreams
- Experience managing and leading large, geographically distributed teams
- Track record of building high-performing, collaborative delivery cultures
- Technical fluency to understand engineering requirements, technical dependencies, architecture, release coordination, and delivery trade-offs
- Hands-on experience with Agile delivery practices and Scrum cadence
- Proficiency with JIRA for backlog management, sprint planning, and delivery tracking
- Advanced stakeholder management and communication skills
- Ability to influence senior leaders and drive cross-functional alignment
- Structured analytical reasoning to translate complex business and technical objectives into executable delivery plans
- Experience delivering Identity and Access Management or related cybersecurity or platform engineering programs
- Familiarity with financial services technology environments and regulatory and operational contexts
- Experience managing client-facing technology engagements
- Experience leading delivery across teams distributed across the United States and India
- Experience using enterprise-authorized AI and automation tools for program governance, reporting, and release management
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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