Join a team rebuilding Markets Operations on a governed agentic platform that is already running critical processes in production. You will lead delivery across parallel platform components, connecting engineering, product, controls, and operations to land releases safely and predictably. This is a senior, hands-on role where you own the single release calendar, unblock dependencies, and make progress and impact measurable. You will help define how we measure agentic systems in production and defend those measures with senior sponsors. If you want to drive outcomes, not just produce status reporting, this role is built for you.
As a Lead Technical Program Manager in Applied AI within Markets Operations, you will own the delivery of a governed agentic platform portfolio from planning through release and migration into live operational solutions. You will keep the critical path current, drive cross-team dependencies to closure, and surface trade-offs with clear recommendations. You will define and own a practical metrics framework for delivery, platform health, and business impact, and translate that story to sponsors with evidence that stands up to technical, controls, and audit scrutiny. You will participate in architecture discussions, read decision records, and independently assess whether delivery confidence is supported by evidence.
Job Responsibilities
- Own the single release calendar across all platform component streams, keeping dependencies, milestones, and the critical path explicit, current, and actionable.
- Maintain an end-to-end dependency map across engineering, product, design, controls, and operations partners, and hold commitments recorded in it.
- Surface delivery risks and slippage early, driving issues to resolution with clear recommendations and trade-offs.
- Run an effective delivery cadence (planning, checkpoints, and working forums) that stream leads prepare for and rely on.
- Coordinate release and migration sequencing into live solutions so changes do not break running operational processes in production.
- Define and own a metrics framework covering delivery progress, platform quality and performance, and business impact. The instrumentation for measuring agentic systems is immature across the industry, so expect to build the framework rather than run one you are handed.
- Ensure attribution is evidence-based, assigning issues to the correct pipeline stage, tiering severity consistently, and validating claims before escalation.
- Report outcomes (for example, effort returned to the business and autonomy progression) alongside delivery status, stating clearly where instrumentation does not yet support a claim.
- Own the cadence, content, and narrative for sponsor and senior management reporting, communicating what shipped, what it is worth, what was learned, and what is at risk.
- Maintain the platform decision record, including what was decided, by whom, on what basis, and what depends on it.
- Establish lightweight delivery practices and improve reporting tooling so status is derived from systems teams already work in, not manual collection.
Required Qualifications, Capabilities, and Skills
- Demonstrated experience running parallel technical workstreams to a shared milestone in a large organization, ideally in a regulated, high-stakes environment.
- Technical fluency across software delivery, data, and AI systems, with the ability to follow architecture discussions, read decision records, and independently assess delivery risk.
- Experience designing a metrics framework from first principles for work that has not previously been measured, distinguishing activity measures from outcome measures.
- Proven ability to secure and sustain commitments from teams outside your reporting line through credibility, relationships, and clear accountability.
- Strong executive communication skills, including directly owning sponsor relationships, making complex technical delivery understandable without losing substance, and defending evidence under challenge.
- Demonstrated willingness to challenge assumptions and delivery confidence when evidence does not support them, while keeping delivery moving through shifting priorities.
Preferred Qualifications, Capabilities, and Skills
- Exposure to AI or agentic systems running in production, including an understanding of what is different about measuring them.
- Experience delivering platform or infrastructure programs where consumers are internal engineering and operations teams.
- Experience partnering with controls, risk, or internal audit on technology delivery evidence and readiness.
- Familiarity with operations processes in markets, banking, or other transaction-heavy environments.
- Experience deriving delivery reporting from engineering systems rather than manual status collection.
About the team:
Applied AI builds and runs the governed agentic platform that Markets Operations is being rebuilt on, including case orchestration, agent serving, context and memory, a policy engine that enforces controls deterministically outside the model’s reach, a governed gateway to firm systems, and an operator interface where people supervise and correct what agents do. Several operational solutions run on the platform today, with more committed.
#CIBAppliedAI
Skills Required
- Experience running parallel technical workstreams toward shared milestones in a large organization, ideally within a regulated or high-stakes environment.
- Technical fluency across software delivery, data, and AI systems, including the ability to follow architecture discussions and assess delivery risk.
- Experience designing a metrics framework from first principles, distinguishing activity measures from outcome measures.
- Ability to secure and sustain commitments from teams outside the reporting line through credibility, relationships, and accountability.
- Strong executive communication skills, including ownership of sponsor relationships and defense of technical delivery evidence.
- Willingness to challenge assumptions and delivery confidence when evidence does not support them.
- Exposure to AI or agentic systems running in production.
- Experience delivering platform or infrastructure programs for internal engineering and operations consumers.
- Experience partnering with controls, risk, or internal audit on technology delivery evidence and readiness.
- Familiarity with operations processes in markets, banking, or transaction-heavy environments.
- Experience deriving delivery reporting from engineering systems rather than manual status collection.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
