We are seeking a Lead Technical Account Manager to own Sully.ai’s most strategic customer relationships. You will lead the post-sale lifecycle for health systems and payers—driving onboarding, adoption, retention, and expansion. This role is equal parts builder and operator: you’ll define scalable customer success systems while personally delivering technical outcomes for high-value accounts.
About Us
👏 Team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and 2 physicians: 6 exits, 2 IPOs.
🔥 Our model outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks.
📈 400+ healthcare orgs signed in 16 months.
⚡ $25M raised from YC, Amity Ventures, Sequoia scouts, and more.
🌎 $1T+ market opportunity. We’re going after all of it.
Key Responsibilities
Lead onboarding for health system and payer accounts, translating workflows into implementation plans and ensuring fast, compliant go-lives.
Own executive-level business reviews, renewals, and expansion conversations to drive Net Revenue Retention.
Monitor account health, proactively mitigate churn risk, and surface upsell opportunities through adoption metrics and customer feedback.
Build scalable playbooks, KPIs, and tooling (CRM, analytics dashboards, documentation) to strengthen TAM effectiveness.
Represent customer needs in product roadmap decisions and resolve technical blockers in collaboration with engineering.
Mentor and grow the technical account management team while directly managing key accounts.
Hard Requirements
7+ years in customer-facing technical roles, ideally in B2B/enterprise SaaS with large contracts.
Proven success in owning post-sale outcomes: onboarding, adoption, renewals, and expansions.
Strong technical aptitude: APIs, integrations, compliance workflows, and data security.
Track record of working cross-functionally with engineering and product to solve customer problems.
Ownership mindset: fast, decisive, accountable, and comfortable with ambiguity.
Nice-to-Have
Healthcare or health tech experience (compliance, procurement, buyer cycles).
Exposure to AI/LLMs, workflow automation, or regulated deployments.
Proficiency with analytics and customer health measurement tools.
First-Month Focus
Audit current strategic accounts for adoption, expansion opportunities, and risk factors.
Deliver successful onboarding for at least one major health system or payer.
Define initial KPI framework (NRR, adoption velocity, time-to-value, churn risk).
Success OKRs (90 Days)
Increase adoption velocity across top accounts by [Hiring Manager to provide % target].
Deliver expansion or renewal wins totaling [Hiring Manager to provide $/ARR target].
Establish repeatable playbook for onboarding and account health monitoring.
Culture Fit
Persistent, driven problem solver
Willing to push back on leadership to defend quality/timelines
Thrives in high-ambiguity, fast-paced startup environments
Why Join Sully.ai?
🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
🌎 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.
Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.
Top Skills
What We Do
Superhuman medical staff that’s 10x better, 20x cheaper, and 100x faster.
