Assume a critical role in defining the future of a globally recognized firm and make a direct, meaningful impact in a space built for top achievers in site reliability engineering.
As a Lead Site Reliability Engineer at JPMorganChase within Infrastructure Platforms, you bring deep technical expertise across multiple domains and play a key role in driving reliability outcomes for your team. You will conduct resiliency design reviews, break complex problems into digestible work, act as a technical authority for medium to large-sized products, and share your knowledge and experience with peers to raise the bar across the team.
Job responsibilities
- Consistently champion site reliability culture and practices, documenting and sharing knowledge across your organization through internal forums and communities of practice
- Drive initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels, proactively identifying and resolving technology-related bottlenecks
- Collaborate with your team to identify comprehensive service level indicators and partner with stakeholders to establish reasonable service level objectives and error budgets
- Design and implement observability frameworks and alerting strategies, including white and black box monitoring, service level objective-based alerting, and telemetry collection to ensure proactive detection and response
- Serve as the primary point of contact during major incidents for your application, applying strong diagnostic skills to identify and resolve issues quickly and minimize business impact
- Apply deep technical expertise within one or more technical domains, sharing knowledge and providing guidance to peers across the team
- Drive reuse-first adoption of AI-assisted reliability workflows across the software development lifecycle and toolchain practices (e.g., continuous integration/continuous delivery quality checks, test and validation automation, and operational readiness), ensuring traceability, auditability, resiliency, and security controls
- Use enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements
Required qualifications, capabilities, and skills
- Formal training or certification on site reliability engineering concepts and advanced applied experience
- Demonstrated hands-on experience with Amazon Web Services (AWS), including deploying, operating, and maintaining resilient, highly available workloads in a cloud environment
- Demonstrated proficiency in reliability, scalability, performance, and enterprise system architecture, with hands-on experience conducting resiliency design reviews and implementing resiliency best practices
- Fluency in at least one programming language such as Python, Java/Spring Boot, or .NET
- Proficient knowledge and experience in observability, including white and black box monitoring, service level objective alerting, and telemetry collection across large-scale production environments
- Proficiency with continuous integration and continuous delivery practices and tooling
- Proficiency with container technologies and container orchestration
- Experience troubleshooting common networking technologies and issues
- Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, with a demonstrated ability to evaluate and recommend suitable new technologies
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve site reliability engineering workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity
- Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations
Preferred qualifications, capabilities, and skills
- Experience with cloud platforms and infrastructure-as-code tooling in an enterprise environment
- Familiarity with chaos engineering principles and proactive resiliency testing practices
- Experience contributing to communities of practice, internal knowledge-sharing forums, or engineering guilds
- Exposure to advanced observability platforms and distributed tracing in large-scale production environments
Skills Required
- Formal training or certification in site reliability engineering concepts
- Advanced applied experience in site reliability engineering
- Hands-on experience deploying, operating, and maintaining resilient, highly available workloads on Amazon Web Services
- Experience with reliability, scalability, performance, and enterprise system architecture
- Experience conducting resiliency design reviews and implementing resiliency best practices
- Fluency in at least one programming language, such as Python, Java/Spring Boot, or .NET
- Experience with observability, white-box and black-box monitoring, SLO alerting, and telemetry collection
- Experience with continuous integration and continuous delivery practices and tooling
- Experience with container technologies and container orchestration
- Experience troubleshooting common networking technologies and issues
- Advanced knowledge of software applications and technical processes
- Experience evaluating and recommending suitable emerging technologies
- Experience using enterprise-authorized AI capabilities to improve SRE workflows
- Ability to validate AI-assisted operational recommendations for correctness and risk
- Awareness of operational data sensitivity and security requirements
- Ability to define guardrails for AI-assisted team usage
- Experience with cloud platforms and infrastructure-as-code tooling in an enterprise environment
- Familiarity with chaos engineering and proactive resiliency testing
- Experience contributing to communities of practice, knowledge-sharing forums, or engineering guilds
- Exposure to advanced observability platforms and distributed tracing in large-scale production environments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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