Lead Specialist Customer Software V&V Engineer

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

About the Role

The Lead Specialist Customer Software V&V Engineer is responsible for designing, developing, and delivering advanced test automation, verification, and validation solutions for customer software products. This role combines software engineering, test automation, quality engineering, and AI-enabled development practices to improve product quality, delivery speed, and engineering efficiency across complex and regulated environments.

The position requires strong hands-on expertise in automation architecture, software testing, and verification and validation (V&V), with the ability to leverage AI tools and agentic workflows to enhance engineering productivity while maintaining compliance and quality standards.

Key Responsibilities

Automation Engineering & Software Development

• Design, develop, and maintain scalable automation frameworks, testing tools, and internal utilities across mobile, desktop, services, and cloud-based platforms, while contributing across application, frontend, backend, and infrastructure layers as required.
• Build reusable, maintainable, and production-ready solutions that improve engineering efficiency, test coverage, and software quality throughout the development lifecycle.

Verification, Validation & Quality Engineering

• Establish and execute test strategies that ensure appropriate verification, validation, traceability, and regulatory compliance across software products and releases.
• Develop and maintain auditable test assets, verification evidence, and reports while supporting both automated and manual testing activities to ensure product quality and successful delivery.

AI Enablement & Engineering Productivity

• Design and implement AI-enabled engineering solutions, including agentic workflows, MCP servers, VS Code extensions, skills, and context-engineering frameworks to improve development and testing effectiveness.
• Evaluate and govern the appropriate use of AI technologies by balancing productivity gains with compliance, reliability, security, and risk considerations.
• Create and support user-friendly internal tools that can be adopted by technical and non-technical stakeholders.

Technical Investigation & Platform Support

• Troubleshoot and diagnose issues using logs, traces, network captures, and device-level analysis while working across Windows, macOS, Linux, containers, virtual machines, and CI/CD environments.
• Support testing and deployment activities within enterprise environments involving VPNs, proxies, certificates, authentication systems, and other corporate infrastructure.

Required Qualifications & Experience

• Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
• 8-12 years of experience in software engineering, software testing, quality engineering, verification and validation (V&V), or test automation, with at least 5 years of experience designing and leading automation initiatives.
• Strong programming experience in Python and TypeScript/Node.js with the ability to rapidly learn new technologies and deliver production-quality solutions.
• Hands-on experience with modern automation frameworks such as Playwright, Appium, pytest, and API testing tools.
• Strong understanding of CI/CD pipelines, Git-based development practices, Docker, shell scripting, and enterprise software delivery processes.
• Experience with Agile delivery methodologies and tools such as Jira, Confluence, and GitLab.
• Solid understanding of networking concepts, REST APIs, WebSockets, certificates, authentication mechanisms, and system integration testing.
• Proven experience working in regulated environments with strong knowledge of test planning, requirements traceability, verification documentation, and quality management processes.

Preferred Qualifications

• Experience within medical device, healthcare, pharmaceutical, or other highly regulated industries.
• Knowledge of IEC 62304, ISO 13485, Design Controls, or equivalent software quality and regulatory standards.
• Experience with Jama, Windchill, and requirements traceability platforms.
• Working knowledge of Kotlin, Swift, C#/.NET; exposure to Rust or Ruby is advantageous.
• Experience with network analysis and troubleshooting tools such as Wireshark, Charles Proxy, mitmproxy, and tcpdump.
• Knowledge of Bluetooth Low Energy (BLE) communication, pairing, bonding, reconnection behaviour, and performance limitations.
• Familiarity with enterprise identity and security technologies including Active Directory, Kerberos, OAuth2, SSO, and credential management.
• Experience building AI-enabled developer tools, automation agents, custom extensions, or engineering productivity solutions.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

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