Lead Solutions Analyst - Product Operations

Posted An Hour Ago
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Jersey City, NJ, USA
Hybrid
Senior level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Leads solutions analysis and technical program delivery by translating business requirements into feasible solutions, analyzing complex datasets, coordinating cross-team dependencies, and supporting product roadmaps and operating reviews. Uses validated AI-assisted workflows for requirements synthesis and documentation while managing data sensitivity. Oversees incident communications, stakeholder updates, vendor coordination, invoice validation, and spend visibility across product, engineering, operations, finance, procurement, and control partners.
Summary Generated by Built In

Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.

As a Lead Solutions Analyst in Corporate Sector, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.

Job responsibilities:

  • Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility
  • Uses enterprise-authorized AI capabilities within the work environment to accelerate requirements synthesis and solution optioning, validating outputs and handling data according to sensitivity and security requirements.
  • Promotes reuse-first, AI-assisted practices for analysis and documentation across the team, ensuring human review and alignment to delivery standards. 
  • Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects
  • Utilize advanced data analytics techniques to extract insights from large, diverse datasets, driving data-informed decision-making and supporting key business initiatives
  • Set and lead weekly operating reviews, monthly business reviews, and roadmap and OKR check-ins. 
  • Define agendas, standard artifacts, decision points, action tracking, and follow-ups to improve execution and accountability. 
  • Coordinate cross-team dependencies and ensure handoffs are clear across product, engineering, operations, and control partners. 
  • Run incident communications, stakeholder updates, and action tracking during disruptions, coordinating across technology, operations, and vendors. 
  • Support invoice validation and approvals routing as needed and maintain spend visibility for vendor-supported product work in partnership with Finance, Procurement/Sourcing, and Accounts Payable. 

 

Required qualifications, capabilities, and skills:

  • 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support solutions analysis workflows with strong validation habits and awareness of data sensitivity.
  • Ability to review and validate AI-assisted analyses and recommendations before use, escalating when uncertain and following data handling expectations.
  • Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects 

 

Preferred qualifications, capabilities, and skills:

  • Experience working in Agile delivery models (Scrum and Kanban) and coordinating cross-team delivery at scale, including multi-team planning, release coordination, and dependency management.
  • Experience with continuous improvement methods and comfort leveraging workflow, case management, and reporting tools to drive transparency, standardization, and measurable outcomes.
  • Bachelor’s degree or equivalent practical experience is preferred. Program and product operations certifications (for example, PMP, PMI-ACP, CSM, or similar) are preferred. 
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the TeamOur Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.

Skills Required

  • 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
  • Experience using enterprise-authorized AI capabilities to support solutions analysis workflows
  • Ability to review and validate AI-assisted analyses and recommendations, escalate uncertainty, and follow data-handling expectations
  • Experience leading through change, navigating ambiguity, and managing dependencies in complex projects
  • Experience with Agile delivery models, including Scrum and Kanban
  • Experience coordinating multi-team planning, release coordination, and dependency management at scale
  • Experience with continuous improvement methods and workflow, case management, and reporting tools
  • Bachelor's degree or equivalent practical experience
  • Program or product operations certification such as PMP, PMI-ACP, or CSM

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
  • Parental & Family Support Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
  • Retirement Support Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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