SurveySparrow Jobs

Lead Solution Engineer

SurveySparrow

Lead Solution Engineer

Posted 3 Days Ago

Be an Early Applicant

Chennai, Tamil Nadu, IND

In-Office

Senior level

Software

The Role

Lead technical sales opportunities for US-market B2B SaaS customers. Responsibilities include product demos, customized POCs, RFP and RFI responses, technical discovery, solution design, integrations, implementation scoping, SOW creation, migration planning, and security discussions. The role requires close partnership with Account Executives, strong customer communication, SaaS integration knowledge, and independent management of multiple complex evaluations.

Summary Generated by Built In

Role - Lead Solution Engineer

US Shift 6PM - 3AM | Individual Contributor

Experience: 4 to 6 years

Location - Chennai & Work from Office

About the Role

We are looking for a strong individual contributor who can independently own the technical side of sales opportunities across the US market.

You will work closely with Account Executives and take ownership of demos, POCs, RFPs, technical discovery, solution design, integrations, and implementation scoping.

This is not just a demo role. We are looking for someone who is hands on, technically strong, comfortable with customers, and ready to step into complex evaluations when required.

What You Will Do

• Lead tailored product demos across CX, EX, and related use cases

• Build customized POCs based on prospect requirements

• Own RFP and RFI responses end to end

• Lead technical discovery and implementation scoping calls

• Create SOWs and solution documentation

• Design solutions involving APIs, webhooks, SSO, CRM, BI, and other integrations

• Handle technical, security, and compliance discussions confidently

• Scope migrations from competing platforms

• Support SMB to mid-market opportunities and multi-stakeholder evaluations

• Build reusable demo assets and enablement material for the sales team

What We Are Looking For

• 4 to 6 years of Solutions Engineering or Pre Sales experience in B2B SaaS

• Experience working with US customers

• Strong understanding of SaaS integrations and solution architecture

• Good understanding of HTML and CSS

• Strong demo, discovery, and customer communication skills (non-negotiable)

• Excellent written communication for RFPs, SOWs, and technical documentation

• Ability to manage multiple deals, priorities, and deadlines independently

• High ownership and a proactive mindset

• Experience in CX, VoC, survey, or feedback platforms is a plus

• The kind of technical credibility and presence that makes AEs want you on their deals

This Role Will Suit You If

You enjoy owning opportunities independently, getting hands on with the product, solving complex customer requirements, and being the technical person the sales team trusts on important deals.

Skills Required

4 to 6 years of Solutions Engineering or Pre-Sales experience in B2B SaaS
Experience working with US customers
Strong understanding of SaaS integrations and solution architecture
Good understanding of HTML and CSS
Strong demo, discovery, and customer communication skills
Excellent written communication for RFPs, SOWs, and technical documentation
Ability to manage multiple deals, priorities, and deadlines independently
High ownership and a proactive mindset
Experience in CX, VoC, survey, or feedback platforms

View all jobs at SurveySparrow

View SurveySparrow Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

Cochin, Kerala

409 Employees

Year Founded: 2017

What We Do

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience. Our key features include: - Super easy-to-use platform. - Chat-like Surveys enabling highly engaging conversational surveys. - Classic Surveys asking one question at a time. - Offline surveys that let you collect feedback even from the remotest of places, internet-free. - NPS surveys to measure customer sentiments and workflow with a single question. - Wide range of question templates to choose from. - Click-free dashboard and highly advanced report filters for generating insightful reports. - Efficient user management to optimize your workflow. - Optional open-ended follow-up question for NPS surveys to close the feedback loop. - Survey Automation with recurring mode to gauge customer or employee pulse at regular intervals. - Survey Sharing across multiple channels to quickly get responses. - 1500+ integrations to avoid the hassle of using multiple tools. - Custom CSS to add your own personal touch to every survey. - White labeling to customize every element of your survey. - Sub accounts to manage surveys independently under just one parent account. - Single Sign On (SSO) which enables users to log in to SurveySparrow products and Community with just one set of login credentials