As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community banking technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job responsibilities
- Manage a team of software engineers and L3/RTE support engineers; set goals, coach, conduct performance reviews, and hire/onboard talent.
- Establish a 24x7 follow‑the‑sun or regional on‑call model; define clear escalation paths, rotations, and coverage for peak/maintenance windows.
- Define and manage SLOs/SLIs, error budgets, and capacity plans; track availability and latency KPIs and drive corrective actions.
- Maintain runbooks, playbooks, and CMDB/service catalogs; ensure they remain accurate and auditable.
- Lead major incident bridges; coordinate triage with SRE, infra, networks, vendors, and downstream partners; ensure clear comms and rapid mitigation.
- Govern change and release processes (CAB, blackout windows, rollback plans, deployment checklists); enforce pre‑prod quality gates and change controls.
- Ensure comprehensive monitoring, alerting, and tracing across services and device integrations; tune alerts to reduce noise and improve MTTD/MTTR.
- Partner with cybersecurity, risk, and audit; maintain evidence for control testing, SOX/SOC obligations, and regulatory audits.
- Coordinate with ATM hardware vendors and SDK providers for patching, firmware deployments, compatibility validation, and fleet‑wide rollout plans.
- Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Experience in software engineering/production operations for distributed systems, including 2+ years managing engineers or leading run/production support teams.
- Strong background operating Java‑based backend services; proficiency with REST/gRPC, messaging/streaming (Kafka, MQ), and relational/NoSQL databases (Oracle, PostgreSQL, DynamoDB/Cassandra).
- Demonstrated expertise in incident, problem, and change management at scale; experience running bridges and communicating with senior stakeholders.
- Hands‑on with observability stacks (metrics, logs, traces), alerting, and dashboarding; proven track record improving MTTD/MTTR and service availability.
- Practical experience with CI/CD, infrastructure‑as‑code, containerization/orchestration (Docker, Kubernetes), and release governance.
- Deep understanding of secure operations: vulnerability management, secrets/cert management, least‑privilege access, and audit readiness.
- Excellent people leadership, communication, and stakeholder management skills; adept at balancing stability, resiliency, and delivery priorities.
Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices
Preferred qualifications, capabilities, and skills
- ATM/channel operations experience, device control and telemetry, and vendor SDK/firmware rollout management.
- Payments and card standards knowledge (ISO 8583/20022); experience with HSMs, PIN translation, and cryptographic key management.
- Experience with device/edge fleet management, over‑the‑air updates, and remote monitoring/telemetry.
- Prior experience running hybrid/global teams and follow‑the‑sun support models; familiarity with chaos/resiliency testing.
Skills Required
- Formal training or certification in software engineering concepts
- At least 5 years of applied software engineering experience
- At least 2 years managing engineers or leading production support teams
- Experience with distributed systems and production operations
- Strong Java backend services experience
- Proficiency with REST, gRPC, Kafka, MQ, and relational or NoSQL databases
- Experience with incident, problem, and change management at scale
- Experience leading incident bridges and communicating with senior stakeholders
- Hands-on experience with metrics, logs, traces, alerting, and dashboarding
- Experience improving MTTD, MTTR, and service availability
- Experience with CI/CD, infrastructure as code, Docker, Kubernetes, and release governance
- Understanding of vulnerability management, secrets and certificate management, least-privilege access, and audit readiness
- Strong people leadership, communication, and stakeholder management skills
- Experience leading approved AI-assisted software development tools and validating AI outputs for correctness, performance, and security
- Understanding of responsible AI use, data sensitivity, secure input and output handling, resiliency, and security expectations
- ATM or channel operations experience
- Experience with device control, telemetry, and vendor SDK or firmware rollout management
- Knowledge of ISO 8583 or ISO 20022 payments and card standards
- Experience with HSMs, PIN translation, and cryptographic key management
- Experience with device or edge fleet management, over-the-air updates, and remote monitoring
- Experience running hybrid or global teams and follow-the-sun support models
- Familiarity with chaos or resiliency testing
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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