In a crisis, information is the most valuable asset. When an emergency alert is triggered, the underlying technology must be invisible, instantaneous, and infallible. As the Lead Software Engineer for hardware/3rd party integrations, you aren’t just writing code; you are building the digital nervous system that protects lives.
You will lead a high-impact team responsible for the final, critical mile of our service: the delivery of audio via SIP, multicast data streams, and real-time alerts to a massive fleet of connected devices and desktop agents. This role sits at the intersection of complex SaaS architecture and physical hardware integration. If you are a systems thinker who enjoys bridging the gap between cloud services and real-world devices, your work here will have a direct, tangible impact on public safety.
A Day in the Life:
- Design and maintain backend systems capable of managing and communicating with hundreds of thousands of concurrent IoT devices.
- Design and maintain high-throughput backend systems that ensure emergency notifications are delivered across SIP, Multicast, and Desktop Agents and MQTT-based device networks without fail.
- Lead the integration of our cloud-based SaaS platform with remote physical hardware to trigger real-time emergency responses.
- Act as a technical mentor and example to the team, establishing best practices for NodeJS development, API design, and asynchronous communication.
- Implement advanced monitoring and alerting frameworks to proactively identify and resolve bottlenecks in the code and in the delivery pipeline.
- Refine and evolve communication protocols for audio and video streaming to ensure low latency and high fidelity in diverse network environments.
Required Skills & Abilities:
- Deep expertise in building, scaling, and maintaining production-grade Node.js applications in a microservices environment.
- Proven experience designing complex SaaS solutions with a focus on distributed systems and high-availability architecture.
- Significant experience with relational (e.g., PostgreSQL) and non-relational (e.g., Redis, NoSQL) databases. You should be proficient in schema design, query optimization, and managing data integrity for high-concurrency, time-sensitive applications.
- Practical knowledge of SIP for audio, Multicast, and web-based communication protocols.
- A track record of managing high-throughput data delivery and meeting strict reliability SLAs.
- Strong command of asynchronous messaging patterns (e.g., RabbitMQ, Kafka) and robust API integration strategies.
- Demonstrated ability to guide a team through complex technical hurdles while maintaining a focus on impact and delivery.
- Ability to travel on occasion.
Desired Skills:
- Experience with database performance tuning at scale or managing distributed databases.
- Familiarity with physical hardware or IoT devices in a professional capacity.
- Knowledge of video communication protocols and low-latency streaming.
- Direct experience in the emergency notification, security, or mission-critical software sectors
Education & Experience:
- Bachelor’s Degree in Computer Science, Computer Engineering, Software Engineering or related field. Equivalent experience may substitute for education.
- 8+ years of related experience
Alertus Career Advantages:
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work HomeBuying Incentive
- Employee Referral Bonuses
- Flex Scheduling
What We Do
Alertus - Redefining Mass Notification for 20+ Years Our Mission is to enable organizations to disseminate information to help protect lives, secure assets, and maintain business continuity. OUR MISSION IS PERSONAL. We are committed to providing customizable, scalable, and cost-effective mass notification solutions because we know even a few seconds of warning can help save lives during an emergency. In 2001, an F3 tornado ripped through the University of Maryland campus. There was no warning, and two students — sisters — were killed. The tornado caused dozens of injuries and millions of dollars in damages. An idea was born to engineer a mass notification solution that can be implemented anywhere and activated quickly to help prevent another tragedy. Alertus was founded in 2002 and has focused its efforts on developing superior lifesaving notification solutions ever since. Alertus' dedicated teams of safety, security, and technology leaders are committed to continuously raising the bar for mass notification. Our technology is state of the art, with interoperable software solutions that help tie legacy systems into our next-generation audible and visual notification hardware. It's not enough for us for our customers to have our products. As their trusted partner in mass notification, we want to ensure customers are at peak readiness with the training and support they need to get critical notifications out at a push of a button. We offer pre-sales professional services, ongoing customer training, and 24/7 customer support.
