As a Lead Software Engineer at JPMorganChase within the Deposits team of Consumer & Community Banking Division, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job responsibilities
- Lead Live Site Management and cloud production management practices, including production readiness, change governance, incident response, problem management, and operational risk reduction.
- Define and improve SRE practices, including service-level indicators, service-level objectives, error budgets, capacity planning, and reliability engineering and Advance observability across applications and infrastructure through effective logging, metrics, distributed tracing, dashboards, alerting, and automated anomaly detection and Apply knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized through automation.
- Shape the end-to-end AWS cloud architecture strategy across all product components ; Strengthen cloud cost strategy and optimization across the product.
- Advance the resiliency strategy, including multi-region, active-active, failover/failback, and disaster recovery.
- Evolve the automation and infrastructure-as-code strategy ; Mature AI integration across engineering and product workflows.
- Raise the bar on shared architectural standards and decision-making across teams ; Sharpen how complex technical strategy is distilled into leadership-facing narratives and Establish production health, availability, performance, and resiliency measures that provide actionable insight to engineering and business leadership
- Drive major incident response, root-cause analysis, corrective actions, and the systematic elimination of recurring production issues.
- Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
Required qualifications, capabilities, and skills
- A. Formal training or certification on software engineering concepts and 5+ years applied experience
- Production engineering roles spanning AWS platform engineering, SRE/operations, and software development, with leadership ownership of critical services.
- Deep hands-on experience with AWS ECS and EC2 in production: architecture, deployments, scaling, capacity management, AMI strategy, patching, and performance tuning.
- Expert-level AWS networking & security: VPC architecture, routing, Security Groups/NACLs, ALB/NLB, DNS/TLS, IAM least privilege (incl. role design, boundaries/guardrails where applicable).
- Strong Infrastructure as Code (IaC) expertise (Terraform , CloudFormation/CDK ): reusable module design, environment promotion, state management, drift detection, and safe rollout patterns.
- Strong SRE leadership: defines SLIs/SLOs, sets alerting standards, applies error budgets, drives reliability roadmaps, and balances reliability vs delivery with stakeholders.
- Advanced observability and incident response using Dynatrace, Splunk, and Grafana: tracing and service flow analysis, log search/correlation (SPL), dashboard/alert tuning, and measurable MTTR reduction.
- leads complex incident triage, performs RCAs, authors blameless postmortems, and ensures corrective actions land via engineering changes and Demonstrated software engineering + code-commit capability: designs/implements automation and platform tooling, enforces code quality/testing, and sets strong code review practices for the team.
- Experience establishing production readiness standards, operational controls, runbooks, dashboards, and measurable service health objectives.
- Demonstrated experience leading effective use of approved AI-assisted software development tools, with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
Strong understanding of responsible AI use in engineering workflows, including data sensitivity, secure handling of inputs and outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices.
Preferred qualifications, capabilities, and skills
- LLMOps / bot operations: evaluation harnesses, regression testing for prompts, rollout strategies, monitoring (quality + latency + cost), and incident handling for bot services.
- ECS advanced patterns: capacity providers, placement constraints/strategies, spot/on-demand mix, draining behavior, deployment tuning.
- Security hardening & governance: secrets management, KMS usage patterns, vulnerability management, and operational controls aligned to regulated environments.
- Cost optimization (FinOps): right-sizing, scaling efficiency, and observability/log ingestion cost controls.
Skills Required
- Formal training or certification in software engineering concepts
- 5+ years of applied software engineering experience
- Production engineering experience spanning AWS platform engineering, SRE or operations, and software development
- Leadership ownership of critical services
- Hands-on production experience with AWS ECS and EC2, including architecture, deployments, scaling, capacity management, AMI strategy, patching, and performance tuning
- Expert AWS networking and security experience, including VPC architecture, routing, Security Groups, NACLs, load balancers, DNS, TLS, and IAM
- Strong Infrastructure as Code expertise using Terraform, CloudFormation, or CDK
- Strong SRE leadership experience defining SLIs, SLOs, alerting standards, error budgets, and reliability roadmaps
- Advanced observability and incident response experience with Dynatrace, Splunk, and Grafana
- Experience leading complex incident triage, root-cause analysis, blameless postmortems, and corrective actions
- Software engineering and code-commit capability for automation and platform tooling
- Experience establishing production readiness standards, operational controls, runbooks, dashboards, and service health objectives
- Experience leading approved AI-assisted software development tools and validating AI outputs for correctness, performance, and security
- Understanding of responsible AI use, data sensitivity, secure input and output handling, resiliency, and security expectations
- LLMOps or bot operations experience, including evaluation harnesses, prompt regression testing, rollout strategies, monitoring, and incident handling
- Advanced ECS patterns, including capacity providers, placement strategies, spot and on-demand capacity, draining, and deployment tuning
- Security hardening and governance experience, including secrets management, KMS, vulnerability management, and regulated-environment controls
- FinOps and cloud cost optimization experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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