The Role
Designs, develops, tests, and supports enterprise applications, APIs, integrations, and cloud platform services for customer engagement and contact center operations. Responsibilities include architecture, production troubleshooting, deployments, CI/CD, code reviews, resiliency, monitoring, vulnerability remediation, documentation, and Agile collaboration. Requires 5+ years of software engineering experience, cloud platform knowledge, REST API development, enterprise architecture familiarity, and strong problem-solving skills.
Summary Generated by Built In
Requisition Number: 2391313
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Software Engineer II is responsible for designing, developing, implementing, and supporting enterprise software applications and platform services that enable critical customer engagement and contact center operations. This role partners with software engineers, architects, product teams, and operations stakeholders to deliver reliable, scalable, and secure technology solutions.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Software Engineer II is responsible for designing, developing, implementing, and supporting enterprise software applications and platform services that enable critical customer engagement and contact center operations. This role partners with software engineers, architects, product teams, and operations stakeholders to deliver reliable, scalable, and secure technology solutions.
Primary Responsibilities:
- Design, develop, test, and maintain enterprise software applications and platform services
- Support the implementation and ongoing enhancement of customer engagement, workflow management, and contact center technology solutions
- Develop and maintain APIs, integrations, and middleware components that connect enterprise applications and cloud services
- Participate in software architecture discussions and contribute to technical design decisions
- Troubleshoot and resolve complex production issues while ensuring system stability, reliability, and performance
- Support application deployments, environment management, and release activities across development, testing, and production environments
- Collaborate with infrastructure, security, and platform engineering teams to implement system upgrades, vulnerability remediation, and operational improvements
- Perform code reviews and promote engineering best practices, coding standards, and software quality initiatives
- Contribute to disaster recovery, resiliency, monitoring, and operational excellence efforts
- Work closely with cross-functional teams to gather requirements, estimate work, and deliver high-quality software solutions
- Support Agile development practices, including sprint planning, backlog refinement, and team ceremonies
- Create and maintain technical documentation, deployment procedures, and operational runbooks
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience
- 5+ years of software engineering experience developing enterprise applications and services
- Solid experience with object-oriented programming and modern software development practices
- Experience developing and supporting REST APIs, web services, and system integrations
- Experience working with cloud platforms such as AWS, Azure, or Google Cloud
- Experience troubleshooting complex application and infrastructure issues in production environments
- Knowledge of application deployment processes, software lifecycle management, and CI/CD practices
- Familiarity with databases, distributed systems, and enterprise application architectures
- Proven solid analytical, problem-solving, and debugging skills
- Proven excellent written and verbal communication skills
Preferred Qualifications:
- AWS or cloud technology certifications
- Experience with contact center technologies, customer engagement platforms, or workflow automation solutions
- Experience supporting highly available, mission-critical enterprise applications
- Experience with DevOps tools, infrastructure automation, and platform monitoring solutions
- Experience working with globally distributed engineering teams
- Knowledge of microservices architecture, event-driven systems, and cloud-native development patterns
- Familiarity with security best practices, vulnerability remediation, and compliance requirements
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience
- 5+ years of software engineering experience developing enterprise applications and services
- Experience with object-oriented programming and modern software development practices
- Experience developing and supporting REST APIs, web services, and system integrations
- Experience working with AWS, Azure, or Google Cloud
- Experience troubleshooting complex application and infrastructure issues in production environments
- Knowledge of application deployment processes, software lifecycle management, and CI/CD practices
- Familiarity with databases, distributed systems, and enterprise application architectures
- Strong analytical, problem-solving, and debugging skills
- Excellent written and verbal communication skills
- AWS or cloud technology certifications
- Experience with contact center technologies, customer engagement platforms, or workflow automation solutions
- Experience supporting highly available, mission-critical enterprise applications
- Experience with DevOps tools, infrastructure automation, and platform monitoring solutions
- Experience working with globally distributed engineering teams
- Knowledge of microservices architecture, event-driven systems, and cloud-native development patterns
- Familiarity with security best practices, vulnerability remediation, and compliance requirements
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off is often regarded as generous, with meaningful accrual and flexibility to use it. While practices can vary by team, the overall time-off offering stands out as a relative strength.
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Retirement Support — A 401(k) plan with employer matching is available and generally well-regarded for supporting long-term savings. It remains valuable, though candidates should verify the current match formula.
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Parental & Family Support — Programs such as parental leave, family medical leave, and adoption assistance are included as notable elements of the total rewards package. These resources can meaningfully support work-life balance when applicable to the role and location.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
