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As a Lead Software Engineer- Quality Assurance at JPMorganChase within the Commercial & Investment Bank Technology, your goal is to ensure that our applications work as they should and meet customers’ needs. In this role, you will operate as a Delivery Manager / Test Architect, accountable for test strategy, delivery governance, automation architecture, and stakeholder alignment across squads and releases. You will drive continuous improvement through modern engineering practices, including AI-assisted approaches to requirements understanding, test optimization, execution analytics, and defect triage—ensuring outcomes remain traceable, controlled, and aligned to quality standards.
Job responsibilities
- Own and drive end-to-end QA delivery for assigned programs/releases, including scope, plans, milestones, dependencies, RAID management, and executive-level status reporting and Build and mentor high-performing QA teams through coaching, goal setting, and capability development (automation, architecture, domain knowledge, modern QA practices).
- Sets and scales operating practices for enterprise-authorized AI-assisted engineering and SDLC/TLM automation across multiple teams to improve delivery speed, quality, and operational outcomes; establishes measurable expectations (e.g., throughput, defect reduction, reliability) and ensures consistent validation, security, resiliency, and reuse of proven patterns.
- Define and maintain the test strategy and test architecture (functional, regression, integration, API, UI, performance, data validation), ensuring alignment to business risk, regulatory needs, and SDLC controls.
- Establish and govern quality engineering standards across teams (test design patterns, automation coding standards, framework usage, branching strategy, test data strategy, environment strategy). Ensure documentation and auditability of QA processes and outcomes within ALM/QTEST/JIRA, aligned to internal quality and delivery controls.
- Lead automation roadmap and architecture decisions, including framework evolution, tooling selection, reusability patterns, and CI/CD integration (e.g., Jenkins) to improve speed-to-signal and reliability and provide technical leadership to engineers: guide design reviews, ensure maintainability, reduce flakiness, and drive best practices such as test pyramids, service virtualization/mocking, and contract testing where applicable.
- Implement and promote AI-assisted quality engineering practices (with appropriate controls), such as:
- NLP/LLM-supported requirements analysis to identify gaps/ambiguities and improve acceptance criteria readiness
- AI-assisted test planning and coverage optimization (human-reviewed and traceable to requirements)
- Intelligent failure analytics (clustering, anomaly detection) to speed defect triage and stabilize pipelines
- Own the quality metrics framework (defect leakage, automation coverage, execution health, flakiness rate, cycle time, escape rate) and drive actionable improvements with engineering and product partners and Drive test data and environment governance, including data provisioning approaches, masking principles, data quality checks, and environment stability initiatives.
- Govern defect management and triage: ensure severity/priority standards, root cause analysis, preventive actions, and timely communication across stakeholders and Partner with Product Owners, Engineering Managers, Architects, and Operations to ensure release readiness, sign-offs, and controlled deployments with clear rollback/contingency planning.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
- Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
Required qualifications, capabilities and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Proven ability to write automated tests in Java/ TypeScript/ Python using Playwright, Selenium
- Expertise in at least one programming language: Java or Python or TypeScript and Working knowledge of AI-assisted testing/QA analytics concepts (requirements analysis, coverage optimization, execution insight), with emphasis on validation, traceability, and controlled usage
- Expertise in JIRA and ALM Tools like QTEST and Working knowledge of using Databases
- Should have knowledge of automation framework integration with CI/ CD Tools like Jenkins
- Detailed understanding of common defect and data-management tools and Good understanding of Object Repositories, XPATHs etc
- Advanced knowledge of software lifecycles, including Waterfall and Agile, and test automation strategies
- Experience working effectively with teams and stakeholders to develop relationships and achieve common goals
- Proficiency in a business function and some understanding of the broader business context and Demonstrated ability to lead test strategy, delivery governance, and technical direction across multiple workstreams/teams
- Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
- Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices.
Preferred qualifications, capabilities and skills
- Knowledge of working with AI/ ML/ Data Science/ NLP
- Knowledge of Cloud Computing
- Experience of working in Banking domain will be added advantage
- Working Experience with proprietary tools like UFT/ TOSCA/ UIPATH
Skills Required
- Formal training or certification in software engineering concepts
- 5+ years of applied software engineering experience
- Experience writing automated tests in Java, TypeScript, or Python using Playwright and Selenium
- Expertise in Java, Python, or TypeScript
- Working knowledge of AI-assisted testing and QA analytics concepts
- Expertise with JIRA and ALM tools such as qTest
- Working knowledge of databases
- Experience integrating automation frameworks with CI/CD tools such as Jenkins
- Understanding of defect and data-management tools, object repositories, and XPath
- Advanced knowledge of software lifecycles, including Waterfall and Agile, and test automation strategies
- Experience collaborating effectively with teams and stakeholders
- Experience leading test strategy, delivery governance, and technical direction across multiple workstreams or teams
- Experience leading approved AI-assisted software development tools and validating AI outputs for correctness, performance, and security
- Understanding of responsible AI use, data sensitivity, secure input/output handling, resiliency, and security expectations
- Knowledge of AI, machine learning, data science, or NLP
- Knowledge of cloud computing
- Banking industry experience
- Experience with UFT, TOSCA, or UiPath
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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