Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
Job responsibilities
- Applies network reliability principles (Permit to Operate, FMEA, operational readiness), balancing feature delivery, efficiency, and stability.
- Partners with network engineering domains (Datacenter, Firewall, Proxies, DMZ, Load Balancing, etc.) and Lines of Business to align goals and outcomes.
- Drives adoption of reliability best practices and observability, demonstrating impact through stability/reliability metrics.; Bridges Engineering, Operations, DevOps, and customers to build resilient, scalable, and secure network services.
- Provides Tier-3 network support, leading major incident response, rapid restoration, RCA, and follow-through on corrective actions.
- Leads reliability and stability initiatives using data-driven analysis to improve service levels and reduce recurring failure modes.
Defines SLI/SLOs and error budgets with stakeholders and customers, ensuring measurable performance targets and trade-off clarity. Identifies and removes technical bottlenecks within core domains of expertise, proactively preventing reliability and capacity risks.
Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Runs blameless, data-driven post-mortems and debriefs, converting learnings (successes and failures) into actionable improvements.
- Fosters continuous improvement and strong knowledge sharing, soliciting real-time feedback, avoiding duplicated work, and promoting innovation via internal communities.
- Produces and packages thought leadership with specialists/product/engineering teams—documenting best practices and lessons learned for internal assets and industry forums/conferences.
- Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills
- Formal training or certification in network engineering concepts and 5+ years of applied experience.
- 10+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise.
Advanced proficiency in network reliability engineering, including Permit to Operate, FMEA, and operational readiness processes.
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
Experience leading technologists to manage and solve complex network issues at a firmwide level.
- Ability to influence team culture by championing innovation and change for success.
- Proficiency in SD-WAN, cloud platforms (AWS, Azure, etc.), and major network technologies (Palo Alto, Juniper, F5, Broadcom, Arista, Cisco, etc.).
Proficiency in observability and monitoring tools such as Grafana, SevOne, Prometheus, Kibana, ThousandEyes, and Splunk.
- CCIE, Load-balancing, SD-WAN, Observability tools, eBPF, Cloud certs
- Demonstrated proficiency in troubleshooting and supporting complex networking environments, including Tier-3 operational support for major incidents.
Experience with continuous integration and delivery tools (e.g., Jenkins, GitLab, Terraform, etc.).
- Experience in scalable networking design, including high availability, redundancy, failover, and load balancing.
- Experience troubleshooting networking protocols such as TCP/IP, HTTPS, and BGP.
- Experience in customer-facing migration, including service discovery, assessment, planning, execution, and operations.
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in network engineering concepts and 5+ years of applied experience
- 10+ years of experience leading technologists to manage and solve complex technical items
- Advanced proficiency in network reliability engineering (Permit to Operate, FMEA, operational readiness)
- Demonstrated experience using enterprise-authorized AI capabilities to improve SRE workflows with strong validation and data sensitivity awareness
- Ability to evaluate AI-assisted operational recommendations, define guardrails, and ensure resiliency and security alignment
- Experience leading technologists to manage and solve complex network issues at a firmwide level
- Ability to influence team culture and champion innovation and change
- Proficiency in SD-WAN, cloud platforms (AWS, Azure), and major network technologies (Palo Alto, Juniper, F5, Broadcom, Arista, Cisco)
- Proficiency in observability and monitoring tools (Grafana, SevOne, Prometheus, Kibana, ThousandEyes, Splunk)
- CCIE, load-balancing, SD-WAN, observability tools expertise, eBPF, cloud certifications
- Experience with CI/CD and infrastructure tools (Jenkins, GitLab, Terraform)
- Experience in scalable networking design (HA, redundancy, failover, load balancing) and troubleshooting protocols (TCP/IP, HTTPS, BGP)
- Experience with customer-facing migrations: service discovery, assessment, planning, execution, operations
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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