As a Lead Site Reliability Engineer at JPMorgan Chase within the Asset and Wealth Management, Tech Production and Infrastructure Delivery team, you will be responsible for improving reliability, resilience, and operational performance across a hybrid technology environment spanning modern distributed platforms and mainframe systems.
Job Responsibilities
- Lead adoption and operationalization of SRE practices, including SLIs/SLOs, error budgets, reliability reviews, and blameless post-incident processes.
- Design, implement, and continuously improve monitoring and observability capabilities across metrics, logs, traces, and event telemetry to support faster detection and diagnosis.
- Establish actionable alerting standards, dashboards, and runbooks to improve operational readiness and reduce noise.
- Drive automation initiatives (self-service, self-healing, automated remediation, CI/CD operational controls, and standardized tooling) to reduce manual effort and improve consistency.
- Identify, measure, and reduce operational toil through process optimization, tooling enhancements, and platform improvements.
- Improve incident management practices, including incident response coordination, escalation paths, and continuous improvement based on root cause analysis.
- Support capacity planning, performance engineering, and resilience testing to strengthen availability and service stability.
- Partner with application, infrastructure, and operations teams across distributed and mainframe domains to standardize reliability patterns and operational controls.
- Contribute to governance and operational excellence, including documentation, control evidence where applicable, and operational health reporting.
Required qualifications, capabilities and skills
- Relevant experience in Site Reliability Engineering, Production Engineering, Infrastructure Engineering, or a similar reliability-focused role, including leadership of technical initiatives.
- Strong knowledge of operating and supporting distributed systems in production (e.g., Linux, networking, middleware, containers and/or cloud platforms).
- Hands-on experience with monitoring/observability platforms and practices (metrics, logs, traces), including dashboarding and alert engineering.
- Demonstrated ability to automate operational workflows using one or more scripting/programming languages (e.g., Python, Go, Shell) and standard automation approaches (CI/CD, infrastructure-as-code).
- Experience supporting or integrating mainframe systems into enterprise operations (monitoring, incident response, operational processes).
- Strong communication and stakeholder management skills, with ability to lead cross-team reliability improvements.
Preferred Qualifications
- Experience establishing SLIs/SLOs and reliability reporting at service or platform level.
- Familiarity with ITSM/incident tooling, on-call operations, and operational maturity improvements.
- Experience with resilience patterns (graceful degradation, failover, rate limiting) and reliability testing (chaos testing, load/performance testing).
- Exposure to regulated or high-control environments and operational risk management practices.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Experience in Site Reliability Engineering, Production Engineering, Infrastructure Engineering, or a similar reliability-focused role, including leadership of technical initiatives.
- Strong knowledge of operating and supporting distributed systems in production, including Linux, networking, middleware, containers, and/or cloud platforms.
- Hands-on experience with monitoring and observability practices, including metrics, logs, traces, dashboarding, and alert engineering.
- Ability to automate operational workflows using scripting or programming languages such as Python, Go, or Shell, along with CI/CD and infrastructure-as-code approaches.
- Experience supporting or integrating mainframe systems into enterprise operations, including monitoring, incident response, and operational processes.
- Strong communication and stakeholder management skills, with the ability to lead cross-team reliability improvements.
- Experience establishing SLIs, SLOs, and reliability reporting at the service or platform level.
- Familiarity with ITSM and incident tooling, on-call operations, and operational maturity improvements.
- Experience with resilience patterns such as graceful degradation, failover, and rate limiting, plus reliability testing such as chaos, load, or performance testing.
- Exposure to regulated or high-control environments and operational risk management practices.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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