As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial & Investment Bank, Payments Technology, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.
Job responsibilities
- Owns reliability outcomes for key services by defining and driving SLIs/SLOs, error budgets, and service health reporting aligned to client and business expectations.
- Leads incident response for complex production issues: triage, coordination, stakeholder communications, and post-incident RCAs with measurable corrective actions.
- Provides specialized technical support and relationship management for high-profile clients, including hosting client discussions and coordinating internal follow-ups.
- Partners with application development and platform teams to improve reliability through automation, resilient design patterns, and operational best practices.
- Builds and enhance observability: monitoring, alerting, dashboards, and tracing—turning signals into actionable insights and reduced noise.
- Tracks performance against SLAs/SLOs, identify trends, and proactively recommend upgrades or features to improve stability and client experience.
- Works closely with Sales, Product, Service, Operations, and Production Management to support launches, manage risks, and improve delivery.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business
- Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
- Formal training or certification on site reliability engineering concepts and 5+ years applied experience.
- Strong technical background with hands-on experience supporting modern distributed systems in production (troubleshooting, performance analysis, incident management).
- Proven ability to communicate clearly with both technical and non-technical audiences, including external client-facing updates.
- Strong analytical and problem-solving skills, including structured RCA and action tracking through closure.
- Experience with observability and operational metrics (monitoring/alerting, dashboards, log analysis). Working knowledge of networking basics, and production support practices.
- Experience with at least one of: CI/CD, infrastructure as code, automation/scripting (e.g., Python/Shell), or reliability tooling/engineering practices. Familiarity with reliability concepts such as SLOs/SLIs, capacity/performance considerations, change management, and operational readiness.
- Ability to translate operational data (logs/metrics/traces) into insights and hypotheses—potentially using analytics or AI techniques—to reduce MTTR and prevent recurrence.
- Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
- Experience with tools such as Grafana, Geneos, and Splunk, including interpretation of outputs and tuning alerting.
- Knowledge of payments rails/processes (e.g., Real Time Payments, Automated Clearing House, payment FX processing, wires, push-to-card, eWallet, JPM Coin).
- Intermediate Power Point skills for clear, client-ready updates and incident reviews
Skills Required
- Formal training or certification on site reliability engineering concepts and 5+ years applied experience
- Hands-on experience supporting modern distributed systems in production (troubleshooting, performance analysis, incident management)
- Proven ability to communicate clearly with technical and non-technical audiences, including external client-facing updates
- Strong analytical and problem-solving skills, including structured RCA and action tracking through closure
- Experience with observability and operational metrics (monitoring/alerting, dashboards, log analysis); working knowledge of networking basics and production support practices
- Experience with at least one of: CI/CD, infrastructure as code, automation/scripting (e.g., Python/Shell), or reliability tooling/engineering practices
- Ability to translate operational data (logs/metrics/traces) into insights and hypotheses, potentially using analytics or AI techniques
- Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, and toil reduction
- Demonstrated experience using enterprise-authorized AI capabilities to improve SRE workflows with strong validation and data sensitivity awareness
- Ability to evaluate AI-assisted operational recommendations, define guardrails, and ensure resiliency and security alignment
- Experience with tools such as Grafana, Geneos, and Splunk (interpretation and alert tuning)
- Knowledge of payments rails/processes (Real Time Payments, ACH, FX, wires, push-to-card, eWallet, JPM Coin)
- Intermediate PowerPoint skills for client-ready updates and incident reviews
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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