Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
As a Lead Site Reliability Engineer at JPMorganChase within the Infrastructure Platforms(Web Hosting) team, you hold a leadership role on your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business challenges they face. You will lead resiliency design reviews, break complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to your peers.
In this role, you will partner with stakeholders across engineering and the business to drive reliability, stability, and continuous improvement across web hosting platforms. Your expertise will directly influence service levels, incident response, and the adoption of modern reliability practices — including the responsible use of enterprise-authorized AI capabilities — ensuring the firm's platforms remain resilient, scalable, and secure.
Job responsibilities
- Consistently model and champion site reliability culture and practices, documenting and sharing knowledge across your organization through internal forums and communities of practice
- Lead initiatives to improve the reliability and stability of web hosting platforms using data-driven analytics to improve service levels, proactively identifying and resolving technology-related bottlenecks within your areas of expertise
- Drive collaboration with your team to identify comprehensive service level indicators and partner with stakeholders to establish reasonable service level objectives and error budgets with customers
- Serve as the primary point of contact during major incidents for your applications, applying deep technical expertise to identify and resolve issues quickly to minimize business impact
- Use enterprise-authorized AI capabilities to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data in accordance with sensitivity and security requirements
- Lead reuse-first adoption of AI-assisted reliability workflows across software development lifecycle and toolchain practices — including continuous integration/continuous delivery quality checks, test and validation automation, and operational readiness — ensuring traceability, auditability, resiliency, and security controls
- Provide ongoing guidance, tools, and solutions to support the firm's growth while working toward deep expertise on the applications and platforms within your scope, including their interdependencies and limitations
- Offer mentorship and technical advice to other engineers, helping to grow site reliability knowledge and capability across the team
Required qualifications, capabilities, and skills
- Formal training or certification on site reliability engineering concepts and 5+ years applied experience
- Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices, with the ability to implement these within an application or platform
- Advanced knowledge of site reliability culture and principles with demonstrated ability to apply them within an application or platform environment
- Proficient knowledge and experience in observability, including white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, CloudWatch, or Splunk
- Demonstrated experience using enterprise-authorized AI capabilities to improve site reliability engineering workflows — such as incident investigation support and knowledge capture — with strong validation habits and awareness of data sensitivity
- Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations
- Fluency in at least one programming language such as Python, Java/Spring Boot, or Ansible
- Proficient with continuous integration and continuous delivery practices and tooling, as well as container and container orchestration technologies
- Experience troubleshooting common networking technologies and issues
- Strong communication skills with the ability to mentor and educate others on site reliability principles and practices
Preferred qualifications, capabilities, and skills
- Experience working with cloud platforms such as Amazon Web Services or Microsoft Azure, including an understanding of resiliency, scalability, and observability in cloud-native environments
- Experience as a site reliability engineer supporting complex, mission-critical applications involving multiple components across varying technical generations
- Exposure to artificial intelligence and machine learning concepts and their application in operational or reliability contexts
- Demonstrated drive to self-educate, evaluate emerging technologies, and recommend suitable solutions that advance platform reliability
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification on site reliability engineering concepts and 5+ years applied experience
- Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, and toil reduction
- Advanced knowledge in site reliability culture and principles with demonstrated implementation experience
- Demonstrated experience using enterprise-authorized AI capabilities to improve SRE workflows with strong validation and data sensitivity awareness
- Advanced experience in observability, monitoring, alerting, and telemetry collection (e.g., Grafana, Dynatrace, Prometheus, CloudWatch, Splunk)
- Ability to evaluate AI-assisted operational recommendations, define guardrails, and ensure resiliency and security alignment
- Strong hands-on experience in SDLC processes and software development
- Fluency in at least one programming/automation language (example: Python, Ansible)
- Strong communication skills with ability to mentor and educate others on SRE principles
- Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
- AWS/Azure exposure and understanding of cloud resiliency, scalability, and observability
- Experience as SRE in complex, mission-critical applications with multiple components
- Exposure to AI/ML
- Drive to self-educate and evaluate new technology
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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