Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
Job responsibilities
- Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
- Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
- Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
- Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
- Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
- Documents and shares knowledge within your organization via internal forums and communities of practice
- Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills
Formal training or certification on software engineering concepts and 5+ years applied experience.
- Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
- Fluency in at least one programming language such as (e.g., Python, Java Spring Boot.)
- Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
- Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Splunk, etc.
- Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
- Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
- Experience with troubleshooting common networking technologies and issues
Ability to identify and solve problems related to complex data structures and algorithms
Deep expertise in public cloud platforms (AWS or equivalent), infrastructure automation tools (CloudFormation, Terraform), and capacity planning for large-scale environments, with a track record of driving DevOps and SRE adoption across teams.
Expertise in distributed systems building resilient systems
Ability to expand and collaborate across different levels and stakeholder groups
Skills Required
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Deep proficiency in reliability, scalability, performance, security, and enterprise system architecture and SRE best practices
- Experience using enterprise-authorized AI capabilities to improve SRE workflows with strong validation and data sensitivity awareness
- Ability to evaluate AI-assisted operational recommendations and define guardrails to meet resiliency and security expectations
- Fluency in at least one programming language (e.g., Python, Java, Spring Boot)
- Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
- Proficiency in observability: white/black box monitoring, SLO alerting, telemetry collection using Grafana, Dynatrace, Prometheus, Splunk, etc.
- Proficiency in CI/CD and delivery tools (e.g., Jenkins, GitLab, Terraform)
- Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS)
- Experience troubleshooting common networking technologies and issues
- Ability to identify and solve problems related to complex data structures and algorithms
- Deep expertise in public cloud platforms (AWS or equivalent), infrastructure automation (CloudFormation, Terraform), and capacity planning for large-scale environments
- Expertise in designing and operating distributed resilient systems
- Ability to collaborate and influence across different levels and stakeholder groups
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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