If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions.
As a Lead Site Reliability Engineer at JPMorganChase within the Corporate sector, Enterprise Technology team, you are an integral part of a team that develops high-quality architecture solutions for critical software applications and platforms. You will lead resiliency design reviews, break down complex problems, and mentor engineers, driving significant business impact and shaping the target state architecture through your expertise in multiple architecture domains. Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
Job responsibilities
- Demonstrate and champion site reliability culture and practices, exerting technical influence across your team
- Lead initiatives to improve reliability and stability of applications and platforms using data-driven analytics
- Collaborate with team members to define service level indicators and work with stakeholders to establish service level objectives and error budgets
- Provide technical leadership and guidance for medium to large-sized products
- Proactively identify and resolve technology-related bottlenecks in your areas of expertise
- Act as the main point of contact during major incidents, quickly identifying and solving issues to avoid financial losses
- Document and share knowledge within the organization through internal forums and communities of practice
- Use enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements
- Lead reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls
- Offer mentorship and advice to other engineers, fostering a culture of continuous improvement
- Drive collaboration with stakeholder partners to establish reasonable service level objectives and error budgets
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- At least 5 years as an SRE and at least 10 years in a highly regulated industry such as Banking
- Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and site reliability best practices, with the ability to implement these practices within an application or platform
- Demonstrated experience designing, deploying, and supporting highly available services in a public cloud environment (AWS, Azure, or GCP); familiarity with cloud-native observability, auto-scaling, and infrastructure-as-code is essential
- Fluency in at least one programming language (e.g., Python, Java Spring Boot, .Net)
- Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
- Proficiency and experience in observability, including white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk
- Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform)
- Experience with containers and container orchestration (e.g., ECS, Kubernetes, Docker)
- Experience troubleshooting common networking technologies and issues
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity
- Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations
Preferred qualifications, capabilities, and skills
- Ability to identify and solve problems related to complex data structures and algorithms
- Drive to self-educate and evaluate new technology
- Ability to teach new programming languages to team members
- Ability to expand and collaborate across different levels and stakeholder groups
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification on software engineering concepts and 5+ years applied experience
- At least 5 years as an SRE and at least 10 years in a highly regulated industry such as Banking
- Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and SRE best practices
- Experience designing, deploying, and supporting highly available services in a public cloud environment (AWS, Azure, or GCP); familiarity with cloud-native observability, auto-scaling, and infrastructure-as-code
- Fluency in at least one programming language (e.g., Python, Java Spring Boot, .Net)
- Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
- Proficiency and experience in observability, SLO alerting, and telemetry using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk
- Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform)
- Experience with containers and container orchestration (e.g., ECS, Kubernetes, Docker)
- Experience troubleshooting common networking technologies and issues
- Demonstrated experience using enterprise-authorized AI capabilities to improve SRE workflows, with strong validation habits and awareness of data sensitivity
- Ability to evaluate AI-assisted operational recommendations, define guardrails, and ensure outcomes meet resiliency and security expectations
- Ability to identify and solve problems related to complex data structures and algorithms
- Drive to self-educate and evaluate new technology
- Ability to teach new programming languages to team members
- Ability to expand and collaborate across different levels and stakeholder groups
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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