What You Can Expect
As a Lead Staff Site Reliability Engineer, you will be one of the technical leads for our DevOps Platforms organization. This group is responsible for DevOps Platforms including cloud infrastructure, physical data center orchestration, critical security services, and our Zoom for Government (ZfG) environment. You will be an uber tech lead working across a broad area, defining projects and guiding work across various teams. Your scope of work is wide and you will have the opportunity to improve our datacenter kubernetes infrastructure, our cloud infrastructure, our security posture, and our operation of ZfG environments. Broadly speaking, you are an exemplary SRE and you will guide all of our teams toward SRE best practices (automation, monitoring, infrastructure as code, etc).
About the Team
The DevOps Platforms organization owns the full infrastructure stack: cloud infrastructure on AWS and OCI, physical data center orchestration, critical security services (identity, authentication, authorization), and Zoom's FedRAMP-rated federal environment, Zoom for Government (ZfG).
The team is currently working on one of the most technically interesting work in the org, hardening our security posture, and building the automation and reliability systems that underpin Zoom's global services. If you want broad visibility, real cross-team influence, and the chance to define how infrastructure gets built, this is the seat.
Responsibilities
- Design and scale DevOps platform services including Kubernetes infrastructure, cloud systems, and compliance-ready environments
- Define technical roadmaps and architectural direction for infrastructure automation and security
- Partner with service teams to understand platform needs and deliver solutions that improve reliability and efficiency
- Establish and advocate for SRE best practices including infrastructure as code, monitoring, and incident management
- Mentor team members through design, implementation, and production deployment of complex systems
What We're Looking For
- Bring 8+ years of SRE or DevOps experience building and operating production infrastructure at scale
- Code proficiently in at least one programming language beyond scripting (e.g., Python, Go, Java)
- Deploy and manage CI/CD pipelines using tools like Git, Jenkins, Argo CD, or JFrog
- Operate cloud infrastructure on AWS, OCI, or similar platforms using Terraform and Kubernetes
- Implement observability solutions with logging and monitoring tools such as ELK, Prometheus, or Grafana
- Communicate complex technical concepts clearly to diverse audiences including security teams, senior leadership, and external auditors
- Participate in on-call rotations and lead incident response to maintain system reliability
- Hold a degree in Computer Science or related field, or equivalent practical experience
- Hold US citizenship, or Greencard status
Preferred
- Have experience with security from an SRE perspective
- Have experience with Identity security (e.g. IAM, workload identity, zero trust) and tools (e.g. Teleport, Okta)
- Have experience operating Government environments and understanding their compliance requirements
- Have experience with system design and distributed computing at scale
- Ability to speak Chinese/Mandarin is a plus, but not required
Salary Range or On Target Earnings:
Minimum:
$124,000.00Maximum:
$271,200.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
Skills Required
- 8+ years of SRE or DevOps experience building and operating production infrastructure at scale
- Proficiency in at least one programming language beyond scripting, such as Python, Go, or Java
- Experience deploying and managing CI/CD pipelines using tools such as Git, Jenkins, Argo CD, or JFrog
- Experience operating cloud infrastructure on AWS, OCI, or similar platforms using Terraform and Kubernetes
- Experience implementing observability solutions with logging and monitoring tools such as ELK, Prometheus, or Grafana
- Ability to communicate complex technical concepts to security teams, senior leadership, and external auditors
- Ability to participate in on-call rotations and lead incident response
- Degree in Computer Science or a related field, or equivalent practical experience
- US citizenship or Greencard status
- Experience with security from an SRE perspective
- Experience with identity security, including IAM, workload identity, or zero trust, and tools such as Teleport or Okta
- Experience operating government environments and understanding their compliance requirements
- Experience with system design and distributed computing at scale
- Ability to speak Chinese or Mandarin
Zoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoom and has not been reviewed or approved by Zoom.
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Fair & Transparent Compensation — Compensation is positioned at or above market for many roles, and postings often include clear pay ranges that help set expectations. Market standing among similar-size tech firms reinforces the perception of strong total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are prominent parts of the package and can materially augment cash compensation. Stock components are framed as a meaningful contributor to overall pay satisfaction.
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Healthcare Strength — Medical plan choice is broad and paired with free dental and vision for employees and dependents, plus robust mental-health resources and disability coverage. These elements position core health benefits as a standout strength.
Zoom Insights
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
