Methods:
Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.
Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens.
Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients.
We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Requirements
The Role
ServiceNow Architect will operate across the Methods ServiceNow delivery accounts and projects, providing the best practice guidance and strategic oversight for ServiceNow development and implementation activities across multiple client projects. The ServiceNow Lead Architect will be the central point of technical reference for the Methods ServiceNow Practice.
As a key member of the Methods ServiceNow Practice and Leadership team, the role will include line management responsibility for the Methods ServiceNow developer and architect resources, including performance monitoring and review, career path guidance and role profiling.
The role may also require technical consultancy, working with other architects and developers as required.
Key aspects of the role are:
- Ability to define technical solutions (at an architectural and design level of detail)
- Provide senior technical leadership, line management and mentoring for developer resources
- Deliver compelling solution demonstrations across the ServiceNow platform
- Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
- Encourage continuous growth of knowledge around the ServiceNow platform through certification,
- Support the Methods ServiceNow presales opportunity lifecycle, contributing to ServiceNow bids, proposals and case studies
- Contribute to the development of ServiceNow-based product roadmaps.
- Ensure the Methods ServiceNow Practice complies with best practice guidance for solution architecture standards.
- Operate as a member of the wider community, sharing knowledge across functions and building your personal network within the firm.
Preferred experience:
- Extensive experience in consulting / professional services and technical delivery
- A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect
- Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions
- Certified ServiceNow System Administrator
- Certified Implementation Specialist in at least 3 product suites (particularity ITSM, ITOM, ITBM, SAM and HR)
- Certified in ITIL Foundation (v3 or v4)
- Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
- Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
- Experience with delivering solutions in complex client environments
- Understanding of common business analysis techniques and approaches
- Experience of agile and traditional software and project methodologies
- Line management experience preferable.
- Ability to author clear and comprehensive documentation
- Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
- Strong negotiator, influencer and team player, used to managing in demanding time-critical situations.
- Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
- Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities
Benefits
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
As well as this, we offer:
Development access to LinkedIn Learning, a management development programme and training
Wellness 24/7 Confidential employee assistance programme
Social - office parties, pizza Friday and commitment to charitable causes
Time off 25 days a year
Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Life Assurance of 4 times base salary
Private Medical Insurance which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
Skills Required
- Extensive experience in consulting or professional services and technical delivery
- Proven track record delivering complex technology projects on the ServiceNow platform as a Solution Architect
- Experience leading offshore development teams and working with engagement leads, project managers, and business analysts
- Certified ServiceNow System Administrator
- Certified Implementation Specialist in at least three ServiceNow product suites
- ITIL Foundation certification, version 3 or 4
- Strong ServiceNow scripting expertise using JavaScript, CSS, and AngularJS
- Experience with ServiceNow Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages
- Deep understanding of IntegrationHub, SSO, Web Services, LDAP, and JDBC
- Experience delivering solutions in complex client environments
- Understanding of common business analysis techniques and approaches
- Experience with Agile and traditional software and project methodologies
- Line management experience
- Ability to author clear and comprehensive documentation
- Strong stakeholder communication, negotiation, influencing, and teamwork skills
- Resilience and ability to manage demanding, time-critical situations
- Commitment to continuous learning and professional development
What We Do
Methods is the leading digital transformation partner for the UK public sector. We care deeply about making our public services better and have been doing this for 28 years. Methods partners with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around citizens. Committed to having social impact, we enjoy an enviable track record of delivering real savings and benefits. We do this by helping you move from vertically integrated legacy infrastructure to a platform business model – allowing you to keep infrastructure costs low and focus on doing what you do best i.e. delivering front-end services. With Methods, you access a range of specialist skills and industry expertise to transform your organisation for the digital age, break free of expensive suppliers, and take control of your customer relationships and operating model. Further information on Methods Group can be found at www.methods.co.uk.
