The Role
Lead technical delivery and architecture of enterprise ServiceNow solutions across ITSM, CSM, HRSD, and CMDB. Design Agentic AI (MCP) solutions, integrations (REST, MID Server, IntegrationHub), server-side scripting (Glide Script), workflows (Flow Designer), and automated tests (ATF). Provide technical leadership, run discovery workshops, perform architecture/code reviews, mentor consultants, and resolve complex delivery challenges.
Summary Generated by Built In
As a Lead ServiceNow AI Solutions Architect, you will:
- Lead the end-to-end technical delivery of enterprise ServiceNow solutions within Agile delivery teams.
- Design scalable, secure, and upgrade-safe ServiceNow architectures across ITSM, CSM, HRSD, and CMDB modules.
- Architect and implement Agentic AI solutions using Model Context Protocol (MCP) and AI-driven automation capabilities.
- Design and develop enterprise integrations using REST APIs, MID Server, IntegrationHub, and ServiceNow spokes.
- Develop and optimize server-side solutions using Glide Script, Script Includes, Business Rules, and ServiceNow scripting best practices.
- Design and implement automated workflows using Flow Designer and ensure solution quality through Automated Test Framework (ATF).
- Conduct technical discovery workshops with business and technical stakeholders to define solution architecture and implementation strategy.
- Perform architecture reviews, code reviews, and establish technical standards to ensure high-quality delivery.
- Mentor and guide technical consultants by providing technical leadership and best practices.
- Act as the primary escalation point for complex technical challenges and delivery blockers.
- Collaborate with cross-functional teams to ensure scalable, secure, and high-performing ServiceNow solutions.
- Drive continuous platform optimization, governance, and adoption of ServiceNow best practices.
What You Bring to the Table:
- 10+ years of experience in ServiceNow development, architecture, and enterprise platform implementation.
- Extensive expertise across ITSM, CSM, HRSD, and CMDB modules.
- Strong experience designing and implementing Agentic AI solutions and Model Context Protocol (MCP) architectures.
- Hands-on expertise with REST APIs, MID Server, IntegrationHub, and ServiceNow spokes.
- Advanced proficiency in Glide Script, Script Includes, Business Rules, and server-side scripting.
- Experience designing workflows using Flow Designer and implementing automated testing with ATF.
- Strong understanding of enterprise integration patterns, platform governance, and scalable solution architecture.
- Proven experience leading technical discovery sessions, architecture reviews, and enterprise solution design.
- Strong mentoring, coaching, and technical leadership experience.
- Excellent analytical, problem-solving, communication, and stakeholder management skills.
- Preferred Certifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Three or more ServiceNow Certified Implementation Specialist (CIS) certifications.
- ServiceNow Certified Technical Architect (CTA) (Preferred).
You Should Possess the Ability To:
- Lead enterprise-scale ServiceNow solution architecture and technical delivery.
- Design secure, scalable, and upgrade-safe ServiceNow implementations.
- Build AI-enabled automation solutions using Agentic AI and MCP.
- Architect and optimize enterprise integrations using REST APIs, MID Server, and IntegrationHub.
- Mentor development teams through technical guidance, peer reviews, and architectural best practices.
- Resolve complex technical challenges while ensuring delivery quality and platform stability.
- Communicate effectively with technical teams, business stakeholders, and executive leadership.
- Drive continuous improvement through governance, innovation, and platform optimization.
What We Bring to the Table:
- Opportunity to lead enterprise-scale ServiceNow transformation and AI-driven automation initiatives.
- Exposure to cutting-edge ServiceNow technologies, enterprise architecture, and Agentic AI solutions.
- A collaborative environment focused on innovation, technical excellence, and continuous improvement.
- Opportunities to influence platform strategy, architecture, and delivery standards.
- Challenging projects involving enterprise integrations, automation, and digital transformation.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Hema Murali
Phone: +31 20 369 0609 ; Extn :148
LinkedIn: https://www.linkedin.com/in/hema-murali-315999329/
Skills Required
- 10+ years of ServiceNow development, architecture, and enterprise platform implementation
- Expertise across ITSM, CSM, HRSD, and CMDB modules
- Experience designing and implementing Agentic AI solutions and Model Context Protocol (MCP) architectures
- Hands-on expertise with REST APIs, MID Server, IntegrationHub, and ServiceNow spokes
- Advanced proficiency in Glide Script, Script Includes, Business Rules, and server-side scripting
- Experience designing workflows using Flow Designer and implementing automated testing with ATF
- Strong understanding of enterprise integration patterns, platform governance, and scalable solution architecture
- Proven experience leading technical discovery sessions, architecture reviews, and enterprise solution design
- Mentoring, coaching, and technical leadership experience
- Excellent analytical, problem-solving, communication, and stakeholder management skills
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Three or more ServiceNow Certified Implementation Specialist (CIS) certifications
- ServiceNow Certified Technical Architect (CTA)
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The Company
What We Do
STAFIDE is a Netherlands-based niche technology talent consulting company operating across Europe. It helps organizations identify, recruit, and deploy technology professionals in areas including cybersecurity, cloud engineering, software development, data analytics, ERP, infrastructure, and digital transformation. Its services include recruitment, workforce engagement, secondment, onboarding support, workforce deployment, and workforce analytics that support technology hiring and expansion.
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