Ideal Candidate Profile
The ideal candidate is a modern IT leader with a strong customer‑centric mindset who drives service‑delivery excellence and operational stability. This role requires experience implementing and supporting ServiceNow in large, global environments, including during mergers and acquisitions. You will standardize processes, strengthen platform performance, and continuously improve the employee experience across the organization.
Position Summary
Acuity is seeking a seasoned ServiceNow Systems Engineer and Subject Matter Expert to serve as the primary technical lead during a period of transition. This role is responsible for performing a technical audit of the current environment, stabilizing the platform, and maintaining ServiceNow health while a new support structure is established.
You will lead platform administration, upgrades, integrations, and strategic decommissioning efforts as processes transition to a new ServiceNow instance. The Senior ServiceNow Administrator will manage, optimize, and extend the ServiceNow platform to support critical IT and business workflows, ensuring stability, security, and compliance within a regulated financial services environment.
This role requires deep expertise in ServiceNow administration and development, strong knowledge of ITSM and CMDB best practices, and the ability to collaborate effectively across technical and business teams while executing against a defined roadmap and product backlog.
This is a hybrid role with 3 days per week onsite in our St. Louis office.
Key Responsibilities
Platform Stability & Administration
- Serve as the primary technical lead, working closely with the platform owner and lead developer as the new team is formed
- Perform comprehensive environment health checks and technical discovery to understand existing configurations and customizations
- Manage day‑to‑day ServiceNow administration, including users, groups, roles, and security ACLs
- Troubleshoot and resolve complex platform and integration issues
- Manage upgrades, patches, cloning, and release validation across environments
Module & Capability Management
- Support and maintain core ServiceNow modules, including ITSM, CMDB, ITAM, ITOM, and SecOps
- Ensure CMDB integrity through reconciliation rules, discovery, service mapping, and governance aligned to ITIL v4 and CSDM
- Manage and troubleshoot REST/SOAP integrations, IntegrationHub workflows, and MID Servers
- Develop and maintain integrations with enterprise systems such as Microsoft Intune, Azure, and other SaaS platforms
Architecture, Governance & Continuous Improvement
- Act as lead ServiceNow technical architect, defining current‑state and target‑state architecture
- Own platform governance, security compliance, and standards enforcement
- Identify performance bottlenecks and implement remediation strategies
- Collect and analyze metrics to track platform usage, workflow efficiency, and operational health
- Maintain technical documentation covering architecture, data governance, and system design
Collaboration & Delivery
- Work within Agile methodologies to support design, development, testing, deployment, and post‑deployment support
- Partner with ITSM, infrastructure, application, asset, and security teams to support impact analysis and root cause analysis
- Mentor ServiceNow and CMDB resources and contribute to roadmap planning
Required Qualifications
- ServiceNow Certified System Administrator (CSA) required; CAD or CIS certifications preferred
- 8+ years of enterprise ServiceNow administration experience
- Strong understanding of ITSM processes and best practices
- Proven ability to work independently in complex environments
- Strong forensic troubleshooting skills, including reading existing JavaScript, GlideRecord, Business Rules, and Script Includes
- Experience with CMDB, Discovery, Service Mapping, and data governance
- Proven experience with ITSM, CMDB, ITAM, ITOM, SPM, and SecOps
- Integration experience using IntegrationHub, REST APIs, SOAP, and MID Servers
- Proficiency in JavaScript, HTML, CSS, and ServiceNow configuration tools
- Ability to document architecture, data models, and technical designs
Technical Skills
Required
- Enterprise ServiceNow administration and CMDB ownership
- CSDM and ITIL v4 alignment
- Integration workflows, APIs, MID Servers, and ETL concepts
- ServiceNow Flow Designer, Business Rules, Script Includes, Scheduled Jobs
- Strong understanding of infrastructure components (on‑prem, cloud, containers)
Preferred
- Additional ServiceNow certifications (ITOM, Discovery, CMDB, IntegrationHub)
- ITIL v4 Foundation
- Scripting experience (JavaScript, PowerShell, Python)
Soft Skills
- Strong analytical and problem‑solving abilities
- Excellent written and verbal communication skills
- Ability to collaborate with senior leadership and cross‑functional teams
- Strong organizational and project management skills
- High attention to detail and sound judgment under pressure
Preferred Experience
- ITSM, ITAM, ITOM, and CMDB implementations
- Reporting and dashboard development for operational insights
- ServiceNow update sets, migrations, and performance tuning
- Agile delivery methodologies (Scrum or Kanban)
#LI-KJ2
This position is an exempt position. The annualized base pay range for this role is expected to be between $100,000- $125,000 base salary compensation range. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education.
About Focus Financial Partners
Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus, visit www.focusfinancialpartners.com or follow the company on LinkedIn.
Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law.
Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
The following language is for US based roles only
For California Applicants: Information on your California privacy rights can be found here
For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability.
For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.
For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.
Skills Required
- ServiceNow Certified System Administrator (CSA)
- 8+ years of enterprise ServiceNow administration experience
- Strong understanding of ITSM processes and best practices
- Experience with CMDB, Discovery, Service Mapping, and data governance
- Proficiency in JavaScript, HTML, CSS, and ServiceNow configuration tools
- Integration experience using IntegrationHub, REST APIs, SOAP, and MID Servers
- Strong forensic troubleshooting skills, including reading existing JavaScript, GlideRecord, Business Rules, and Script Includes
- Excellent written and verbal communication skills
What We Do
Focus Financial Partners is a leading partnership of independent, fiduciary wealth management firms. Focus provides unrivaled access to best practices, resources, and continuity planning for its partner firms who serve individuals, families, employers and institutions with wealth management, benefit and investment consulting services. Focus partner firms maintain their operational independence, while they benefit from the synergies, scale, economics and best practices of the market leader to achieve their business objectives. For more information about Focus Financial Partners, please visit www.focusfinancialpartners.com.
