The Role
Leads technical implementation and operations support for Ping Advanced Identity Cloud and CIAM solutions. Responsibilities include application onboarding, SAML/OAuth/OIDC/SCIM integrations, JavaScript customization, L2/L3 ticket resolution, incident response, automation, documentation, service improvements, and mentoring security analysts. The role also supports workforce identity management, MFA, passwordless authentication, identity proofing, shift operations, and access-management program reporting.
Summary Generated by Built In
Role Summary:
The Lead Security Analyst should work as a technical SME/Lead for the Ping Advanced Identity Cloud (AIC) solution, key delivery outcomes expected from this role are:
• Analyze requirements related to MINOR enhancements, solution design, implement, test and deploy
• Understand the solution architecture and design done by the engineering team for new business requirements. Clarify and transition seamlessly for Operations.
• Analyze and resolve L3, L2 tickets
• Application Onboarding in Ping AIC – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)
• Application customization – JavaScript driven
• Minimal experience in Workforce access management solutions like Entra ID
• Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
• Triage & resolve production incidents, restore the service availability within SLA targets
• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
• Maintain knowledge repository – Runbook, Playbook, Architecture/Design and SOP documents
• Mentor and guide the Security analysts and associates deployed for CIAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the CIAM operations team
• Motivate the team members to complete the certification related to Ping AIC or Entra ID
Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks, Support Program, Project status updates with respect to the Access Management (CIAM, Workforce) operations workstream.
Requirements
Education Requirements:
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.
Years of Experience:
Minimum Years of Experience: 8-12 years
5-6 years of relevant implementation and support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or ForgeRock Identity Cloud or ForgeRock Open AM.
Basic Qualifications:
• 8-12 years of experience in implementation & operations support leveraging access management solution (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 5-6 years) is mandatory.
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication
Technical Skills:
• Hands-on implementation & operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding.
Preferred Qualifications:
• CIAM Implementation and Operations support experience.
• Exposure to Workforce access management implementation and multi-factor authentication.
• Scripting and Java development experience
Skills Required
- Bachelor’s degree in Computer Science, Information Security, or a related field
- 8–12 years of experience in access management implementation and operations support
- 5–6 years of relevant experience with Ping Advanced Identity Cloud, ForgeRock Identity Cloud, or ForgeRock OpenAM
- Hands-on experience with L2/L3 ticket resolution and application onboarding
- Experience working in a shift model according to roster rotation
- Team collaboration and effective communication skills
- CIAM implementation and operations support experience
- Exposure to workforce access management and multifactor authentication
- Scripting and Java development experience
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The Company
What We Do
Staples India is Staples’ technology and innovation hub in Chennai, building platforms, systems, and digital solutions that support the company’s global operations and future of work. Staples serves consumers and businesses with workplace products and services, including office supplies, janitorial products, technology, furniture, breakroom essentials, print and marketing, shipping, travel, and promotional offerings. Its India teams focus on engineering, eCommerce, process optimization, and enterprise solutions.
