Lead Sales Order Management Specialist

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Spearheads and effectively delivers process improvement, changes, knowledge management, migrations and project delivery. Work towards bringing in operational efficiencies.

Key Responsibilities and Accountabilities

• Represents OM in customer / participant interactions including face-to-face or virtual meetings with clients and facilitates communication between key operational groups on service-impacting incidents
• Leads and participates in large projects (ie. CPQ Migration)
• Analyses trends and supports team to achieve defined metrics and handles pending orders to make sure all revenue is billed in a timely fashion
• Actively participates in product migration, process change calls, supply towards critical projects and seamlessly implement the changes within the team
• Solves complex issues may involve interpreting the needs of the customer, resolving solution to the problem and assessing any downstream impact
• Spots trends and make recommendations for enhancing systems and procedures, giving to process and work improvements viz BPI, greats teammate , and guideline sharing
• Verifies all client orders are correct for financial reporting and is accountable for adhering to SOX compliance controls, 3rd party guidelines, commercial policies and maintaining data integrity, leading deadlines relating to 3rd party reporting reconciliations
• Provides advice and guidance to the client and Sales regarding any nonstandard contract, pricing, ordering, and process requests including how these should be handled successfully
• Proactively contacts clients to highlight quarterly data changes and discuss actions clients need to take to avoid loss of data
• Provides assistance and mentorship to new recruits and less experienced members.
• Monitors dashboards / reports and actively participates in group discussions related to system enhances, general policy / procedure maintenance and renewal processing
• Facilitates communication between key operations groups on incidents that impact services and acts as a primary contact point for queries and critical issues

Required skills:

• Order Management knowledge and experience
• Excellent interpersonal skills
• Excellent customer service skills
• Customer management
• Critical thinking
• Data analysis
• Documentation skills
• Time management and organizational skills
• Microsoft tools – PowerBI, Power Automate, Advance Excel skills
• Programming skills – Python, SQL

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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