Lead Programme Manager

Job Title: Lead Programme Manager 

Location: Melbourne, Australia

Team: Customer Success

Reporting To: Programme Director

Kaluza reimagines energy to bring net-zero within everyone’s reach. The Kaluza Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. 

From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. 

We champion a flexible, hybrid work approach and we find that teams often benefit from coming together in the office at least 2-3 days a week to foster connection and accelerate progress. 

Outside of these collaborative opportunities, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations! 

Our goal is to build a self-sufficient and empowered team here on the ground in Australia. We’re well on our way, but until we get there we still have some reliances on our UK team. Being comfortable working flexibly for a portion of your working week to cover time zones is required. 

What will I be doing?

Kaluza’s Programme Managers work in our Customer Success team: they are at the heart of delivering maximum value to our clients by orchestrating our major implementation programmes and ongoing professional services projects. In this role, you’ll facilitate work getting done across multiple organisations, have strong empathy skills, commercial nous and, of course, be extremely organised. You’ll be able to draw on years of experience working with clients to deliver complicated projects that contribute to transformation through technology.

As a Lead Programme Manager, you will not only be responsible for personally managing complex initiatives, you will also lead other programme managers and a broader delivery team, ensuring that your team has the context, ways of working, and coaching to be successful on the programme and beyond.

This includes: 

• End to end delivery of projects and programmes within your regional portfolio
• Programme design: implementation and optimisation of the governance frameworks and ways of working by which the change is delivered
• Development of deep understanding of our clients’ objectives and passionate advocacy for their success through programme design and delivery
• Stakeholder management (including C-level): liaising between our clients, Product Management, Engineering, and commercial teams to ensure collective success
• Proactive identification and removal of impediments  
• Management of critical dependencies within the programme and across other strategic efforts in the business
• Programme budget management

About You 

Ideally you’ll have/be:

• Significant experience working in energy / utilities, preferably in the areas of billing and demand management
• Multiple examples of leading major technical projects and programmes 
• Experience in a SaaS business, with hands on experience of software implementation work
• Comfortable working at team level at a task detail level and at executive level by providing summaries and key information
• Track record delivering a range of initiatives across product development, compliance, technical and  customer experience changes
• Demonstrable ability to respond to change and maintain a highly agile mindset insofar as earliest possible delivery of value

Kaluza Values

Here at Kaluza we have five core values that guide us as a business: 

We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.

Our values are not words on a wall — they are at the heart of our culture. They are how we make decisions and how we treat each other. They are concrete and clear, and reflect what we as people, and as a business, really care about.

Kaluza’s vision is to power a world where net-zero is within everyone’s reach. Would you be interested in joining us to help achieve this?

From us you’ll get

Currently, from day one, you will get:

• Progressive leave policies - including leave dedicated to the moments that matter to you the most
• Annual discretionary bonus
• Dedicated personal learning and home office budgets
• Flexible working — we trust you to work in a way that suits your lifestyle
• 26 days holiday

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn.