Lead Product Operations

About Nubank

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital financial services platforms, serving more than 100 million customers across Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America.

Our Product Operations Team

At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor, and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.

You can read more about it in our blog and get some insights into how we work.

Responsibilities will include:

• Operational Strategy: Design and execute strategies to support clients throughout the recovery process, ensuring healthy levels of collections, service, and goal achievement by effectively influencing third parties.
• Communication: Foster clear and consistent communication with the indirectly reporting team to align objectives, projects, and strategies, while keeping both local and global stakeholders informed about progress and market challenges.
• Scalability and Integration: Prepare operations for accelerated growth by integrating new products or processes in a controlled manner, ensuring operational stability.
• Project Creation and Implementation: Align the global collections strategy with the local market through project management, ensuring efficiency, scalability, and coordination between global and local team
• Owning a roadmap from end to end, evaluating priorities, and assessing ambiguous tradeoffs in a fast-paced environment
• Being the bridge between the Engineering team and the Regulatory team. Translate the regulatory needs into backlog items 
• Lead the day-to-day operations of the Engineering team (Scrum Master / Product Owner)
• Track and report critical business and SLA/SLO metrics from all the integrations established with third parties.

We're looking for an experienced Product Operations who has:

• 5+ years of experience in similar roles
• Previous experience in Collections.
• Fluent or native Spanish and English
• Proven experience building roadmaps for tech products
• Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.
• Proven track record designing and improving processes within a business area of the company encompassing third parties.
• Overall business acumen. Understanding the unit economics of different financial services products is a plus.
• Capacity to navigate in ambiguous situations, managing challenging stakeholders in a fast-paced environment.
• Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
• Demonstrable track record of tactical stakeholder management
• Experience building partnerships from inception to delivery

Core Benefits:

• Equity at Nubank
• Health insurance
• Vacations of 15 workdays
• NuLanguage - Language learning program
• Parental leaves

Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.