The Role
The Product Manager will lead the strategy and execution of agent product experiences, collaborating with teams to enhance AI diagnostics and optimize service workflows.
Summary Generated by Built In
Lead Product Manager – Agent Experience
About Us:
Neuron7.ai is a rapidly growing AI-first SaaS company building a category-defining Service Intelligence platform.
Backed by top Silicon Valley VCs and strategic angel investors
Helps enterprises make accurate service decisions in seconds
Leverages AI, NLP, LLMs, and structured + unstructured data
Integrates seamlessly with Salesforce Service Cloud, ServiceNow, Microsoft D365
Why Join Us:
At Neuron7.ai, you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.
Industry Challenges Neuron7 Solves
Skills Shortage – Loss of tribal knowledge due to workforce attrition
Rising Complexity – Products are harder to support than ever
Demand for Instant Answers – Customers expect self-service and real-time resolutions
Neuron7 converts collective enterprise intelligence (data + people) into actionable AI-powered predictions.
About the Team:
The product team at Neuron7 is new and growing! You’ll join a design + product team working to launch Neuron7’s next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you’ll have the opportunity to have significant impact on both product direction and on the team’s practices. Most of Neuron7 is based in either the Bay Area and Bangalore.
What you’ll do:
Neuron7 is building the next generation of AI-powered service intelligence, enabling enterprises to improve service efficiency and predict future issues before they occur. As the Product Manager for Agentic Experience, you will own the strategy and execution of our Agent product experience and corresponding analytics and insights.
You’ll collaborate with data scientists, engineers, and customer success teams to improve both knowledge and diagnostics search as a well as provide insights on search KPIs to our customers. Your work will empower organizations to accelerate troubleshooting, answer any question, and optimize service workflows.
Key Responsibilities
- Own and drive the product roadmap for AI diagnostics
- Improve onboarding & time-to-ROI
- Build self-service diagnostic experiences for end users
- Optimize technician workflows and expert curation tools
- Integrate with ServiceNow, Salesforce, Microsoft Dynamics, FSM tools
- Partner with customers to gather real-world feedback
- Collaborate with data science on knowledge graphs, decision trees, case-based reasoning
- Track success metrics: Diagnostic accuracy,Case deflection,Technician productivity
Qualifications
- 8+ years of Product Management experience
- Experience in AI diagnostics, FSM, CSP, or support automation
- Strong knowledge of: ServiceNow,Salesforce Service Cloud, Microsoft Dynamics / Zendesk
- Exposure to LLMs, AI search, ML systems (plus)
- Strong analytical and data-driven mindset
- Experience working with field service & support teams
What We Do and Value:
At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach.
Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.
Company Perks & Benefits:
- Competitive salary, equity, and spot bonuses.
- Paid sick leave.
- Comprehensive health insurance.
- Paid parental leave.
- Work from our vibrant Bengaluru office.
Our Commitment to Diversity and Inclusion:
Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.
If you’re excited about building innovative backend solutions and want to be part of a forward-thinking team, we’d love to hear from you!
Skills Required
- 8+ years of Product Management experience
- Experience in AI diagnostics, FSM, CSP, or support automation
- Strong knowledge of ServiceNow
- Strong knowledge of Salesforce Service Cloud
- Strong knowledge of Microsoft Dynamics / Zendesk
- Exposure to LLMs, AI search, ML systems
- Strong analytical and data-driven mindset
- Experience working with field service & support teams
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The Company
What We Do
Neuron7 helps customer and field service teams diagnose and resolve complex issues in seconds. The Neuron7 AI platform works with existing customer service systems and a company’s entire body of structured and unstructured service data to help agents, technicians, bots, and self-service portals diagnose and resolve any issue instantly, accurately, and more profitably. Groundbreaking AI and Natural Language Processing (NLP) technology unlocks tribal knowledge so that all service team members perform like experts. Neuron7 is headquartered in San Jose, CA, and backed by Nexus Venture Partners and Battery Ventures.
