Augment has an opportunity for an entrepreneurial minded Product Designer to help define our flagship product - one that will redefine the communication process between brands and customers by blending AI and human intelligence.
Our best-of-breed support and sales augmentation tools are deployed in marquee brands like Samsung and Dyson with many more awaiting implementation. Our products apply the latest techniques in natural language processing inside of modern consumer communication tools and as such we have a heavy focus on creating a user experience that can bridge the gap between human and artificial intelligence.
Job DescriptionConduct user interviews and generative research to determine needs of existing clients and identify gaps in the market
Prototype and iterate challenging UX paradigms that incorporate AI technologies based on user research data
Collaborate with executive team in defining the product roadmap of features to grow the business
Design conversational information architectures for various industry verticals
Lead, mentor, grow our current and future product team
Work with high-quality, rich datasets from Fortune 500s to drive insights for our customers
Extensive experience leading design efforts for early stage startups (series A, seed or concept phase)
Extremely strong grasp of UX fundamentals/tools and processes
Strong knowledge and experience designing information architectures
Experience designing and optimizing analytics dashboards or data based products
Experience managing and designing products in the customer relationship management industry
Experience designing/building/working with NLP, AI or ML based products
Familiarity with sketch, zeplin, adobe creative suite or other similar UX design programs
Experience building or leveraging design component libraries
A comprehensive portfolio of UX design work to be incorporated into the application process
Experience designing information architectures, specifically around how to create data mappings to reduce cognitive load
Perks:
Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.
HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh.
A nimble, energetic person team with an open and collaborative culture. We also get together occasionally for video game nights, happy hours, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant (and still find ways to have fun even when working remote).
Augment is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Skills Required
- Extensive experience leading design efforts for early stage startups
- Extremely strong grasp of UX fundamentals/tools and processes
- Strong knowledge and experience designing information architectures
- Experience designing and optimizing analytics dashboards or data based products
- Experience managing and designing products in the customer relationship management industry
- Experience designing/building/working with NLP, AI or ML based products
- Familiarity with sketch, zeplin, adobe creative suite or other similar UX design programs
- Experience building or leveraging design component libraries
- A comprehensive portfolio of UX design work
- Experience designing information architectures for data mappings
What We Do
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction. In 2022, Augment CXM was acquired by Sutherland, and it has since been rebranded as Sutherland Agent Success.
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