We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact.
As a Lead Product Designer (B2C) at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organisation. We are looking for solution-oriented customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will impact us as a company, as well as our customers around the world.
This role sits within the Product Design Team, which itself is part of the Design & Customer Experience (DCE) Team primarily based in London. As a Lead Product Designer within International Consumer Banking, you will be at the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. You’ve worked in a squad model, designing experiences, shipping products and delivering positive outcomes for businesses and their customers.
Responsibilities:
- As part of a dedicated product squad, drive product design excellence, balancing craft with business impact, and uphold quality and consistency in design deliverables.
- Comfortable with translating complex business requirements and user needs into easy-to-use experiences.
- Collaborate within cross functional teams—including researchers, designers, technologists, and business experts—to create customer-focused products and services.
- Align design and business goals by working closely with leadership across CX, Product leadership, and Marketing.
- Lead and support discovery, design, and delivery research through workshops, design sprints, and ideation sessions.
- Advocate for customer-centric design by using insights and data to inform user experiences.
- Create and deliver high-quality design deliverables, such as design concepts, prototypes, user journeys, wireframes, UI flows, and detailed UI designs.
- Partner with the design system team to represent customer and business needs.
- Present and communicate design work and recommendations to stakeholders across the organization.
- Manage stakeholders, proactively resolve issues affecting design quality, and identify new opportunities for design innovation.
- Opportunity to mentor and support designers, fostering best practices and methodologies to drive efficiency and effectiveness.
Required qualifications, capabilities and skills:
- Proven experience in hands-on product design roles, demonstrating craft and problem-solving in end-to-end product/service environments.
- Strong portfolio showcasing user-centered solutions to business and customer challenges.
- You are solution-oriented, commercially savvy and have an interest in fintech and experience in delivering products with impact.
- Ability to synthesise complex and competing needs and communicate effectively with diverse teams and stakeholders.
- Practical understanding of current and emerging technologies relevant to digital experiences.
- Experience designing across digital touchpoints, including native iOS and Android platforms.
- Proficiency in usability testing, iterative design, and early-stage UX research methods.
- Expert knowledge of modern design systems, prototyping software, and design tools (e.g. Figma).
- Versatile craft skills from concept sketches to high-fidelity digital prototypes.
- Passion for fostering an environment where people can do their best work.
- Ability to thrive in dynamic, collaborative, cross-functional teams.
Preferred qualifications, capabilities and skills
- Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience.
- Product design and delivery experience in Financial Services / Fintech
#ICBCareers
Skills Required
- Proven experience in hands-on product design roles, demonstrating craft and problem-solving in end-to-end product/service environments.
- Strong portfolio showcasing user-centered solutions to business and customer challenges.
- Solution-oriented, commercially savvy with interest in fintech and experience delivering products with impact.
- Ability to synthesise complex and competing needs and communicate effectively with diverse teams and stakeholders.
- Practical understanding of current and emerging technologies relevant to digital experiences.
- Experience designing across digital touchpoints, including native iOS and Android platforms.
- Proficiency in usability testing, iterative design, and early-stage UX research methods.
- Expert knowledge of modern design systems, prototyping software, and design tools (e.g. Figma).
- Versatile craft skills from concept sketches to high-fidelity digital prototypes.
- Passion for fostering an environment where people can do their best work and ability to thrive in collaborative teams.
- Bachelor's degree in Design, HCI, or related field, or equivalent professional experience.
- Product design and delivery experience in Financial Services / Fintech.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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