Lead Product Designer, Omnicommerce

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

We are a team of product designers with focus on revolutionizing the dining experience for our eaters and building relationship between them and businesses across Southeast Asia. For merchants, we aim to leverage innovative technologies to empower and enable them to thrive in this competitive landscape.

Get to Know the Role 

As a Lead Product Designer on the Omnicommerce team, you will advance product design quality in Dine In and Loyalty experiences for the Grab consumer super app and enterprise/merchant facing interfaces. You will work in a highly collaborative fashion, exploring the needs of our users and creating impactful solutions for the business. You will report to Design Manager II, Omnicommerce & Logistics and work onsite at Grab Kuala Lumpur, Malaysia office.

The Critical Tasks You Will Perform

• Build solutions that prioritize value, usability, feasibility, and viability, while managing trade-offs and minimizing waste.
• Justify design choices and persuasively communicate with senior stakeholders.
• Foster collaboration across domains and teams, enhancing alignment and efficiency through discussions and workshops.
• Lead problem exploration, solution discovery, and delivery with autonomy, navigating complexity independently.
• Enhance team performance by supporting adjacent designers in improving their work.
• Develop innovative problem-framing approaches to create new solutions beyond mere execution.
• Work closely with design research operations to validate design assumptions.
• Design simple solutions for complex problems, integrating multiple products to unlock new value.
• Create visual designs that improve user experience quality and consistency.
• Utilize prototyping tools to develop interactive and realistic prototypes with complex functionality.

What Essential Skills You Will Need

• [Must-have] Your application should attach a design portfolio in English with at least 2 completed case studies, demonstrating design process, shipped work and impact with a strong sense of design. Evidence of exceptional design ability is a must.
• From 6+ years of product design experience, particularly in consumer design.
• An excellent portfolio
• Ability to craft strong design presentations and storytelling by keeping our users in mind.
• A strong track record of iterative design, working closely with product tech and business partners from inception through implementation.
• Excellent fundamentals in interaction and visual design craft and practice.
• Experience coaching others in interaction design, visual design or prototyping.
• Excellent knowledge of mobile and front-end web standards and development.
• Must be proficient and experienced in Figma, Photoshop, Illustrator and other design tools.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.