Join us as we build the future of digital banking, where your expertise shapes seamless customer experiences. You’ll be part of a passionate, diverse team focused on creating value and driving innovation. At JPMorgan Chase, we empower you to grow your career, expand your skills, and make a real impact. We value curiosity, collaboration, and a commitment to excellence. Discover an environment where your ideas help redefine what’s possible in banking.
As Lead Process Engineer within Process Engineering, you design end-to-end operational journeys across retail banking products and services with a focus on customer outcomes, scalability, and resiliency. You partner with Product, Operations, Technology, Risk, Controls, Compliance, and Legal to align requirements, manage trade-offs, and drive delivery in an agile environment. You shape how processes are designed rather than documenting existing ways of working, raising standards through influence, mentoring, and data-driven continuous improvement.
In your first year, you will:
- Strengthen team capability through mentoring, coaching, and raising design standards
- Improve the quality and consistency of process designs across the organization
- Reduce downstream design defects through stronger discipline and first-time-right practices
- Become a trusted partner to Product, Operations, and control functions
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Contribute to a culture of ownership, critical thinking, and continuous improvement within Process Engineering
Job Responsibilities:
- Design and improve end-to-end operational journeys across retail banking products and services using BPMN 2.0 (Signavio or equivalent), focusing on customer outcomes, scalability, and resiliency
- Partner with cross-functional stakeholders across product, operations, technology, risk, controls, compliance, and legal to align on requirements, trade-offs, and delivery timelines
- Lead process engineering workstreams by planning work, managing dependencies, and driving decisions to keep initiatives moving in an agile environment
- Embed risk and controls into designs by identifying operational and regulatory risks early and ensuring appropriate preventive and detective controls are built into the process
- Drive continuous improvement using data, root cause analysis, and feedback loops to simplify, standardize, automate where possible, and reduce rework
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Mentor and support junior engineers through coaching, design reviews, and sharing best practices
Required qualifications, skills, and capabilities:
- 10+ years of experience in process engineering, business process management, or operational excellence within retail banking
- Demonstrated experience designing complex operations and customer journeys using BPMN 2.0 and process modeling tools (Signavio or equivalent)
- Demonstrated experience partnering with cross-functional stakeholders across product, operations, technology, risk, controls, compliance, and legal
- Demonstrated experience organizing work, prioritizing, managing dependencies, and driving delivery in an agile product delivery environment
- Demonstrated experience identifying operational and regulatory risks and embedding preventive and detective controls into process designs
- Demonstrated experience driving continuous improvement using data, structured problem-solving, and root cause analysis
- Demonstrated experience mentoring, coaching, and/or leading cross-functional workstreams or initiatives
- Strong knowledge of retail banking products and operational servicing
- Strong analytical capability and structured decision-making
Preferred qualifications, skills, and capabilities:
- Working knowledge of artificial intelligence and its application in financial services
- Demonstrated intellectual curiosity and interest in emerging technologies
Skills Required
- Design or reengineer complex operational processes meeting regulatory and customer objectives
- Understanding of fraud and financial crime frameworks (AML, KYC, sanctions, SAR, transaction monitoring)
- Working knowledge of BPMN 2.0 and proficiency in Signavio or similar BPM tools
- Experience using JIRA for workflow management and Confluence for documentation
- Ability to synthesize regulatory and business requirements into clear process logic
- Strong analytical and problem-solving skills focused on simplification, efficiency, and control
- Attention to detail with ability to challenge, influence, and engage stakeholders constructively
- Excellent written and verbal communication skills, including presenting to senior stakeholders
- Independent, proactive, and delivery-focused mindset
- Exposure to the UK retail banking landscape, products, and regulation
- Experience in process design or business analysis within retail banking, fraud, payments, or servicing
- Consulting experience with large-scale transformation initiatives in retail banking
- Exposure to AI/LLM-assisted process or documentation design tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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