Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Lead – Payroll is working under general supervision, this position requires thorough knowledge of standard practices used in the preparation, execution, distribution, and maintenance of bi-weekly payroll, offcycle payroll and payroll records for a growing organization.
Job Requirements:
- Responsible for the preparation and processing of multi state bi-weekly payroll runs including entering time and validating payroll prior to transmission
- Process payroll adjustments such as retros, benefit adjustments, referral bonus, incentive awards, commissions and headset refunds
- Process stop payments, direct deposit reversals and direct deposit returns
- Validate, process, and fund off cycle manual checks
- Reconciliation of taxes and earnings to ensure accurate tax forms
- Provides assistance to HR associates on a daily basis
- Prepares special reports for management
- Maintains accurate payroll records and confidentiality of record content
- Other duties as required
Qualifications:
- Associate’s degree or the equivalent of a minimum of 3-5 years related work experience in payroll
- Thorough knowledge of common company and departmental practice and procedures related to payroll activities
- Previous payroll processing experience using Workday
- Solid understanding of domestic and international payroll and payroll tax laws
- Intermediate Proficiency in Microsoft Outlook, Word and Excel
- Must be able work individually and within a dynamic team while maintaining confidentiality
- Ability to work with minimum supervision while being involved with a variety of systems, technologies and different business areas
- Must be able to work overtime, holidays and weekends when required
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Skills Required
- Associate's degree or equivalent experience
- 3-5 years of related payroll experience
- Thorough knowledge of payroll practices and procedures
- Previous payroll processing experience using Workday
- Understanding of domestic and international payroll and payroll tax laws
- Intermediate proficiency in Microsoft Outlook, Word, and Excel
- Ability to work independently and collaboratively while maintaining confidentiality
- Ability to work with minimum supervision across multiple systems and business areas
- Availability to work overtime, holidays, and weekends when required
Everise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everise and has not been reviewed or approved by Everise.
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Fair & Transparent Compensation — Pay is often described as acceptable to good in aggregate, with compensation appearing more favorable in higher-level corporate or technical roles. Typical frontline pay bands are described as aligned with broader BPO norms, which can make offers feel straightforward to benchmark.
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Flexible Benefits — A broad, big-company benefits menu is presented, including multiple insurance lines, FSAs, and optional supplemental coverages. The availability of add-on options like legal services, pet insurance, and discounts supports a pick-and-choose approach for different needs.
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Wellbeing & Lifestyle Benefits — Services like an Employee Assistance Program and lifestyle-oriented add-ons (e.g., gym discounts, legal plan, pet insurance) are part of the rewards mix. Tuition reimbursement is also positioned as a supportive benefit that can extend value beyond cash compensation.
Everise Insights
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
