Lead Operations Manager - AI

Sorry, this job was removed Sorry, this job was removed at 05:01 p.m. (CST) on Tuesday, Apr 29, 2025
New York City, NY
Hybrid
160K-200K Annually
Artificial Intelligence • Edtech • Healthtech • Software
Empowering communities with accessible pathways to healthcare careers, regardless of background or circumstance.
The Role

About Stepful: Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster, at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.

The Role

As a Strategy and Operations Lead - AI, you will design and own AI strategic initiatives to improve our student experience. Your work will be crucial in building products that maintain the quality of human interaction while serving an exponentially growing student base.

In this role, you will work cross-functionally with other operations teams, product, customer success, and our learning team.  You will be responsible for building a team over time and establishing clear roles and responsibilities for owning key metrics.

  • Define and execute our strategy to augment our coaches, instructors, and support staff, enabling them to deliver personalized attention to students at scale, including both operations, product, and AI-powered solutions

  • Lead and operationalize strategy for the support function at Stepful, ensuring our students get the support they need on a timely basis

  • Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals.

  • Develop and execute creative initiatives and experiments to improve the student experience at scale. 

  • Collaborate regularly with our Product and Operations teams to design and implement solutions that satisfy our students’ needs.

  • Work cross-functionally with our Product, Engineering, and Client Team to provide visibility into trainee feedback and help inform their roadmaps

This job is for you if

  • You have operational experience in a direct-to-consumer startup.

  • You have 7+ years of experience, including consulting.

  • You are passionate about helping students change their lives through access to education.

  • You have an MBA

  • You are highly analytical with strong communication skills

  • You are willing to do whatever it takes to get the job done successfully

  • You learn quickly through experimentation

  • You thrive in a fast-paced, ambiguous environment

Bonus points if

  • You have an MBA

  • You have experience driving AI initiatives

  • You worked in healthcare or EdTech

  • You have taught or coordinated online courses at scale

  • You worked in healthcare

ABOUT THE INTERVIEW 

  • Step 1: Intro Call with Recruiting 

  • Step 2: Hiring Manager Screen

  • Step 3: Take-home assignment

  • Step 4: Virtual panel interview

  • Step 5: Onsite interview at office in SoHo, NYC

Strategy and Operations Lead, AI

$160K - $200K | 0.06% - 0.1%

New York, NY | Full-time | 7+ Years 

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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The Company
HQ: New York, New York
60 Employees
Hybrid Workplace
Year Founded: 2022

What We Do

Stepful unlocks the full potential of the global workforce, improving access to quality healthcare for everyone, everywhere.

Our platform is designed for working adults, particularly from historically underserved communities, providing virtual instructor-led courses that include live, cohort-based learning sessions and one-on-one coaching for those looking for entry-level positions in hospitals and healthcare settings.

Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions such as CVS, Walgreens & NY Presbyterian Hospital. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.

Why Work With Us

At Stepful, we’re on a mission to transform lives. We’ve grown to 20K+ students in just a few years, helping people launch healthcare careers they never thought possible. We use cutting-edge AI to scale human connection—and we don’t wait for opportunity. We create it, together.

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Stepful Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At Stepful, we balance flexibility with in person connection. We're hybrid in-office Tues-Thurs to collaborate, with 15 work from anywhere days annually, a week off between Christmas & New Year’s, and open vacation—because rest fuels impact.

Typical time on-site: 3 days a week
HQHQ
Our office is in Soho, right on the border of Chinatown and Little Italy. Endless coffee and lunch spots, great options for after-work drinks, and an unbeatable vibe. With easy subway access, it’s the kind of neighborhood that makes going to the office something to look forward to.

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