About You
You are a highly motivated and results-oriented lead to drive operational excellence initiatives across our Wholesale business. This role requires a combination of technical expertise, strategic thinking, and strong leadership skills. You will be responsible for identifying and implementing process improvements, promoting a culture of continuous improvement, and leading the team towards achieving significant efficiency gains and cost reductions.
Your Day-to-Day
● Achieve a quantifiable reduction in [metric] within [timeframe] through process improvements.
● Implement international standard certifications for DSCs.
● Foster a culture of continuous improvement across the organization.
● Close the gap between Wholesale and other internal departments (CCL, Retail, Logistics).
Project Management:
● Drive specific projects, focusing on root cause analysis, solution development, project deliverables
creation (business cases, milestones, KPIs, plans, budgets, etc.), and implementation support.
● Collaborate with regional teams and change agents to define implementation roadmaps and ensure
successful project execution.
● Perform diagnostics of diverse business challenges, identify root causes, and support plan
implementation.
● Perform large and complex analyses and support colleagues in analytical work.
Process Improvement:
● Lead cross-functional teams to identify and implement process improvements, targeting specific,
measurable reductions in key metrics.
● Conduct business process mapping and analysis to identify areas for improvement.
● Partner with the leadership team to select improvement areas, build robust improvement strategies, and
integrate recommendations with other programs and initiatives.
● Utilize data analysis, business intelligence, and forecasting tools to identify and address potential
operational challenges.
● Champion the organization's pursuit of international standard certifications for DSCs.
● Lead and manage the improvement of SOPs, documentation, process flows, and work instructions for
operations.
● Focus on standardizing all activities within the scope of work.
● Work with strict project management standards in project definition and execution.
Performance Management:
● Track and report on the progress and impact of strategic initiatives, including business/process
improvement across all areas.
● Monitor key data metrics to identify potential issues and forecast future challenges.
● Proactively work to close the gap between Wholesale and other internal departments.
● Instill a culture of continuous improvement within teams.
● Implement a strong performance management culture, setting clear expectations, providing coaching
and feedback, and linking performance with incentives.
Your Know-How
Essential Skills:
● Candidates must possess at least a Diploma / Bachelor Degree equivalent to the role.
● Project Management Experience:
○ At least 5 years of experience working with stakeholders across multiple business units.
○ Strong Project Management (PMP) experience
● Problem-Solving & Analysis:
○ Strong exposure to strategic problem solving and root cause analysis methodologies
preferably in a customer service organization, business operations.
● Process Improvement:
○ Passion for driving continuous improvement.
○ Strong skills in process flow documentation and literature, ISO certification will be an
advantage.
● Communication & Interpersonal Skills:
○ Excellent interpersonal and communication skills in English & Bahasa Malaysia. Ability to
communicate in Mandarin will be an added advantage.
● Work Environment:
○ Ability to thrive in a fast-paced and dynamic environment
● Computer Skills:
○ Proficiency in PowerPoint, Word, Excel, and in data analysis tools and business intelligence
software.
What We Do
CARSOME is Southeast Asia’s largest integrated automotive e-commerce platform. With operations across Malaysia, Indonesia, Thailand, Singapore, and the Philippines, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience. The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient, and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 1,700 employees across all its offices. CORE VALUES: • Customer First • Your Problem is My Problem • Yesterday's Best is Today's Baseline • Think Big, Start Small • Do More With Less • Stay Grounded • Be an Owner For more information, please visit www.carsome.com. CARSOME Sdn Bhd (1101954-M)
