Lead, Motor Claims

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

GrabInsure is part of Grab Financial Group, which includes GrabPay, GrabFinance, and Digital Banking businesses. GrabInsure's mission is to design innovative insurance that enables millions of people in Southeast Asia to protect themselves and their families against life's uncertainties. We have already launched several "first-of-their-kind" products including micro-health and Usage Based Auto Insurance.

As of 2025, GrabInsure has evolved from a distribution-focused insurtech to a full stack insurtech, obtaining its first insurance license in Singapore. The mission of the team remains the same - to create insurance solutions to protect our customers from life's uncertainties.

Get to Know the Role

Reporting to the Regional Head of Insurance Operations, you will be responsible for the overall motor claims strategy, P&L, processes, and relationships. This role is based onsite at our Grab One North office.

The Critical Tasks You Will Perform

• Leading the development of claims management philosophy and strategy, in line with the company's goals and customer service philosophy.
• Leading the tactical decision making and trade-off process in developing the motor claims management processes.
• Collaborating with the Operational, Product, Technology teams and other functions to set up the claims management function, processes, systems, and customer journey.
• Building and owning the key relationships necessary for an effective claims management strategy and function - TPAs, adjusters, workshops, OEMs, technology partners.

Qualifications

What Essential Skills You Will Need

• Minimum 7 to 10 years of experience in motor claims or related role
• Significant managerial and leadership experience, with experience in setting up or transforming (with a digital/technological angle) claims processes
• In-depth knowledge of the Singapore motor claims and recovery process, including regulatory requirements, best practices, and emerging trends.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.