Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.
Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise environments.
Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.
As a Lead Technical Consultant, you technical expertise with strong client-engagement skills.
You understand the complexities of enterprise banking environments, from core systems and data integrations to modern SaaS architectures.
You will bring hands-on engineering experience and customer empathy to every engagement.
This role blends delivery, and customer advocacy.
Solution Implementation and Delivery ExcellenceDesign and enterprise-grade software solutions aligned with customer and platform requirements.
Ensure solution quality through rigorous testing, peer reviews, and adherence to standards.
Lead technical tasks from requirements gathering through deployment.
Troubleshoot implementation issues and collaborate with teams to resolve them efficiently.
Customer Engagement and Technical PartnershipAct as a trusted technical advisor to clients throughout the implementation lifecycle.
Translate business objectives into technical designs and configuration approaches.
Conduct technical workshops, design reviews, and demonstrations to build client confidence.
Support delivery and ensure a seamless transition from implementation to production.
Maintain ongoing engagement with customer technology teams to support solution stability and evolution.
Cross-Functional Collaboration and EnablementCollaborate with Product Engineering, Architecture, and Delivery teams to align implementations with Zafin’s platform strategy and standards.
Identify reusable patterns and best practices that support continuous improvement.
Participate in knowledge-sharing sessions and communities of practice.
Provide mentorship and guidance to junior developers or consultants.
Operational Support and Quality AssuranceAssist in post-implementation support and troubleshooting, ensuring system reliability and customer satisfaction.
Monitor production performance and coordinate with Operations teams to support uptime and data integrity.
Document and report key implementation learnings for future improvements.
Must HaveMinimum 9+ Years of experience as a Software Engineer, Technical Consultant, or Customer Engineer, preferably in SaaS or banking-technology implementations.
Experience and strong understanding of the software-development lifecycle, integration patterns, and modern API architectures.
Knowledge of cloud concepts, with Azure preferred, CI/CD pipelines, and containerization using Docker and Kubernetes.
Familiarity with banking systems and data-integration frameworks in enterprise financial-services environments.
Proven ability to deliver end-to-end or integration solutions Java, Spring Boot, REST APIs, Apache Kafka, and PostgreSQL.
Demonstrated client-facing experience managing technical discussions, requirements, and expectations.
Experience in Agile delivery environments, including Scrum and TDD/BDD.
Experience troubleshooting complex, distributed systems in production environments.
Application-development experience in large enterprise or hybrid-cloud environments.
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
Skills Required
- Minimum 9+ years of experience as a Software Engineer, Technical Consultant, or Customer Engineer
- Experience in SaaS or banking-technology implementations
- Strong understanding of the software development lifecycle, integration patterns, and modern API architectures
- Knowledge of cloud concepts, with Azure preferred
- Experience with CI/CD pipelines and containerization using Docker and Kubernetes
- Familiarity with banking systems and data-integration frameworks in enterprise financial-services environments
- Experience delivering end-to-end application or integration solutions using Java, Spring Boot, REST APIs, Apache Kafka, and PostgreSQL
- Demonstrated client-facing experience managing technical discussions, requirements, and expectations
- Experience in Agile delivery environments, including Scrum and TDD/BDD
- Experience troubleshooting complex distributed systems in production environments
- Application-development experience in large enterprise or hybrid-cloud environments
What We Do
Zafin, the global leader in SaaS cloud-native product and pricing solutions, is a trusted partner to the world’s most customer-centric financial institutions. Zafin’s product and pricing platform empowers banks of all sizes to center their customers, grow relationships and drive revenues. The Zafin platform separates product and pricing from core processing to accelerate progressive modernization, enable digital transformation and deliver personalization at the relationship level. A typical Zafin installation integrates easily with most back-end systems and customer-facing channels to increase product and pricing efficiency and agility, drive interest and non-interest income, and deliver a positive ROI—often in one year or less.
