PathAI is on a mission to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you'll work with a diverse and talented team of people, who are dedicated to solving complex problems and making a huge impact.
Where You FitAs an IT Lead, you will play a critical role in ensuring seamless technology support for our organization. You’ll lead a talented help desk team, providing technical assistance to employees, resolving issues, and optimizing our IT systems. Your expertise in Google Workspace and Okta SSO will be essential in maintaining a secure and efficient work environment.
What You’ll Do- Team Leadership:
- Manage and mentor a team of help desk technicians.
- Set performance goals, conduct regular performance reviews, and provide constructive feedback.
- Foster a collaborative and customer-focused team culture.
- Contribute to setting the IT Strategy for the company as well and maintaining the IT Roadmap.
- Technical Support:
- Oversee the help desk operations, ensuring timely resolution of user inquiries and technical issues.
- Troubleshoot hardware, software, and network problems.
- Coordinate with other IT teams to escalate complex issues when necessary.
- Google Workspace Administration:
- Maintain Google Workspace (formerly G Suite) for our organization.
- Configure user accounts, permissions, and access controls.
- Collaborate with HR and other departments to onboard new employees.
- Okta SSO Integration:
- Manage Okta SSO integration with Google Workspace.
- Set up SAML-based SSO for seamless authentication.
- Automate user provisioning and deprovisioning.
- Security and Compliance:
- Ensure compliance with security policies and best practices.
- Monitor user access and permissions.
- Participate in security audits and risk assessments.
- Vendor Management:
- Work closely with vendors, including Google and Okta, to resolve technical issues and optimize services.
- Evaluate new tools and technologies to enhance productivity.
- Documentation and Training:
- Maintain accurate documentation for IT processes, procedures, and troubleshooting guides.
- Conduct training sessions for end-users on Google Workspace and Okta SSO.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Certifications: Google Workspace Administrator, Okta Certified Administrator (preferred).
- Experience:
- Minimum 5 years of experience in IT support, with at least 2 years in a leadership role.
- Proficiency in Google Workspace administration and Okta SSO.
- Experience with MacOS Macbook Pro, Apple devices, and Apple Device Management (JAMF)
- Strong communication and problem-solving skills
- Slack, Zoom administration experience a plus
At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.
PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.
The cash compensation outlined below includes base salary or hourly wage and on-target commission for employees in eligible roles. The summary below indicates if an employee in this position is eligible for annual bonus, overtime pay and equity awards. Individual compensation packages are tailored based on skills, experience, qualifications, and other job-related factors.
Annual Pay Range:
$90,000 - $138,000
Overtime Eligible
Eligible for Equity
Top Skills
What We Do
At PathAI our mission is to improve patient outcomes with AI-powered technology. PathAI’s platform promises substantial improvements to the accuracy of diagnosis and the efficacy of treatment of diseases like cancer, leveraging modern approaches in machine and deep learning.
Why Work With Us
Transparency is paramount at PathAI; our C-level does a monthly meeting with the entire company to discuss strategy, financials, successes, and opportunities for improvement across functions. Leadership empowers diversity and inclusion on our teams and genuinely strives for our work to have maximum impact.
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