The Lead IT Analyst is responsible for leading the Problem Management & Incident Response Management area to proactively and reactively reduce and mitigate the impact and recurrence of incidents, improve service stability, and protect business outcomes. The role applies ITIL v4 Problem Management principles, data‑driven analysis, and AI‑enabled insights to identify systemic issues, drive effective root‑cause analysis, and ensure corrective and preventive actions are implemented and measured. By leveraging KPIs, analytics, and continual improvement practices, the role partners with Service Owners, Application teams, and IT leadership to enhance operational resilience, increase transparency, and continuously improve service quality.
This is a hybrid role (3 days from the office and 2 days from home).
Honeywell
We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!
- Align Problem Management activities to ITIL v4 practices by reinforcing the distinction between incidents and problems, focusing on value creation through prevention of recurring incidents and reduction of business impact.
- Utilize AI-enabled analytics and dashboards to surface trends, predict high-risk services, and support data-driven prioritization of problems.
- Ensure Problem Management governance aligns with ITIL v4 guiding principles, internal standards, and audit requirements.
- Own and drive the IT Business Recovery Management (BRM) program globally across the organization.
- Provide functional leadership to IT Analysts supporting Incident and Recovery Management.
- Strengthen proactive Problem Management by leveraging trend analysis, event data, and historical incident patterns to identify and prioritize systemic issues, in alignment with ITIL v4’s prevention and continual improvement principles.
- Bachelor’s degree in computer science, Information Systems, IT, or Business Management.
- 10+ years of experience in IT/ITSM operations with strong focus on ITSM practices, Incident management, Problem Management and related ITIL practices.
- Hands-on experience leading Problem Management and Root Cause Analysis, including facilitation of RCA sessions and preventive action follow-through.
- Strong experience with ServiceNow Problem Management, reporting, dashboards, and performance analytics.
- Demonstrated ability to use KPIs, trend analysis, and data-driven insights (including AI-supported analytics) to drive continual improvement.
- Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams.
We offer:
- Competitive salary regularly based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- Meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
#LI-Hybrid
About UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Skills Required
- Bachelor's degree in computer science, Information Systems, IT, or Business Management
- 10+ years of experience in IT/ITSM operations
- Hands-on experience leading Problem Management and Root Cause Analysis
- Strong experience with ServiceNow Problem Management
- Excellent communication and stakeholder management skills
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement plans feature a notably strong company 401(k) match with vesting after three years, enhancing long-term savings security. Additional tax-advantaged accounts and company contributions for eligible earners further strengthen financial preparedness.
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Leave & Time Off Breadth — Time off policies include flexible or unlimited vacation for many salaried roles and a broad observed-holiday schedule, providing manager-approved flexibility. This structure supports rest and work-life balance across varied needs.
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Parental & Family Support — Parental leave offers paid time for birth, adoption, or foster care that can be taken consecutively or intermittently. The design enables practical flexibility in how family leave is used.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
